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Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, tackling incoming issues to ensure swift and efficient resolution. This role requires fundamental programming skills, technical support, and Oracle Fusion Cloud applications administration expertise. The ideal candidate will possess a robust background in Oracle Fusion Cloud ERP applications and related platforms.

• Furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancement.
• Provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• Offer technical assistance during Month-end/Year-end activities.
• Deliver technical and functional support for Finance and Procurement modules.
• Proactively manage all incidents and problems, prioritizing issues of varying severity.
• Perform root cause analysis for high severity incidents and problem tickets.
• Ensure solutions align with business needs and requirements.
• Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilizing automated monitoring techniques.
• Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.

Qualifications

The must have:

• A minimum of 5 years experience in a senior role, working with Oracle ERP Cloud applications, with a detailed knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications
• Proven problem-solving skills and a history of technical support experience.
• Proficiency in writing/debugging/tuning basic SQL queries with hands-on experience on Oracle Fusion tables, views, and setups.
• Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for Cloud ERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
• Experience with Oracle Fusion integration with 3rd party applications and using FBDI templates for Customers/Suppliers/Banks/AR Invoices/Journals.
• High-level understanding of Oracle Modules related to Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
• Proven experience in supporting Testing, Defects Analysis, and Fixing in sync with product development and support.
• Ability to build strong relationships and trust with business users and stakeholders across multiple departments.

Really nice to have:

• Prior experience in Application support is highly preferred.
• Excellent verbal and written communication skills.
• Experience working directly with finance and procurement teams.
• Experience with finance systems (Oracle ERP cloud, Concur, Kyriba).
• Experience in a global corporation or international business environment.
• Experiences in OIC , Automation are value added
• ITIL certification is advantageous.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.