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Senior Product Designer - Deliveries



Product, Design
Petaling Jaya, Selangor, Malaysia
Posted on Monday, July 8, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

As a Senior Product Designer on the Food/Mart team, you will be part of a group of talented product designers and UX writers who are carving the pathway for the future of online ordering and discovery. Based in Malaysia, you will command a high level of autonomy, whilst actively collaborating with product managers, engineers, analysts, and business teams to help shape the future of online ordering and discovery. The future of online food and mart will leverage Grab's ecosystem, focusing on seamless payments, reliable fulfilment, and the establishment of relationships that build trust between consumers, merchants, and driver-partners who deliver the food.

Get to know the job

As a Product Designer, your role will involve daily collaboration with a dynamic and diverse team of specialists. This includes other Product Designers, Product Managers, Analysts, Engineers, and Business Stakeholders. Together, we strive to build exceptional user experiences that yield impactful business results. You'll partner closely with cross-functional teams to ensure your designs are not just innovative but also feasible, bridging the gap between user needs, technology, and business goals. Staying ahead of the curve will be key! You'll consistently research and analyse the latest industry UX/UI trends and competitor strategies. Your insights will help us keep a pulse on the market and steer our product in a direction that sets us apart. User insights and data will be at the heart of your design decisions. You’ll have the exciting responsibility of transforming data from market and user experience research, industry trends, and competitive analysis into compelling user insights to inform your design thinking.

Furthermore, you'll actively participate in user research and testing activities across the Southeast Asia region. This hands-on approach will give you a deeper understanding of our users and provide essential feedback and validation for our designs.

The Day-to-Day Activities

  • Define consumer experience for discovery and ordering online food and mart, leveraging Grab's ecosystem in payments, fulfilment and communications.
  • Outline merchant and driver-partner experience: order creation, allocation, collection, payment verification, order delivery
  • Deep dive and understand global on-demand apps used by consumers, drivers, businesses
  • Conduct guerilla, concept, and usability testing for consumer and driver-partner on-demand solutions
  • Collaborate with stakeholders on information architecture, user journey mapping, wireframe flows for a seamless consumer journey.
  • Enhance consumer, merchant- and driver-partner experiences across platforms
  • Deliver design artefacts exemplifying excellence, from ideation to prototyping/validation, inspiring designers
  • Create high-fidelity prototypes, closely collaborate with engineers, develop and ship top-quality product solutions


The Must-Haves

  • Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
  • Minimum 4 years as a product designer
  • Experience in the on-demand service industry, online ordering and discovery, and online to offline service design
  • Strong understanding of web/mobile UX design and design systems.
  • Working knowledge of mobile/web front-end development to understand constraints and opportunities.
  • Ability to create prototypes and experience conducting guerilla testing, concept testing, and low-fidelity user tests to validate hypothesis and fact-check assumptions
  • Keen eye for visual design, hands-on user interface design experience
  • Proficiency with design tools, e.g., Figma/Figjam, ProtoPie, AfterEffects or similar animation tools.
  • Ability to present design concepts to stakeholders
  • Experience in service design, user research, and translating findings into product features/improvements considered a plus

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries

Join us today to drive Southeast Asia forward, together.