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Key Account Management, Associate, Grab Food - SMB



Sales & Business Development
Bangkok, Thailand
Posted on Monday, July 8, 2024

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team

Small-medium business (SMB) segment is another segment under the commercial team and this segment is managed by the SMB team. We are supporting partner businesses to explore massive opportunities and leveraging their businesses’ performance on Grab. Our team strongly believes in teamwork which makes the dream work and always values any learning experiences or initiatives. The way of working is aligned with the Grab way which is Heart, Hunger, Honour and Humility.

About this role

As a Key Account Management, SMB team , you will be acting as a business consultant who is the key player to leverage partners’ business performance on Grab with sustainability for both partners and Grab. At the same time, relationship management and partner support should be focused to build bonds and good collaborations in the long run.

The day-to-day activities:

  • Drive partners’ business growth in portfolio as measured by GMV and partner’s investment

  • Evaluate partner’s opportunities and provide initiative to drive partner’s performance

  • Execute strategic programs following team and company directions including new marketing tools, new features launched and so on.

  • Make sure your partner supports Grab with competitive deals, attractive and special menus and so on compared with other online channels especially during marketing campaigns.

  • Work across functions to merchant-specific needs (e.g. customized reporting for merchants, marketing support, integrations)

  • Drive operational excellence by working with the GrabFood internal operations teams

  • Develop relationship with partner for tightening bond and sustaining growth together


  • Bachelor’s Degree or higher in any field (preferably in business, management or marketing)
  • Minimum 3-4 years of experience in dealing with clients or partners is a must. Experience in F&B industry is a plus.

  • Excellent communication skills in both written and spoken English

  • Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)

  • A highly independent individual with excellent team-working skills

  • Ability to build good relationships with partners and match partners’ needs and organization resources

  • Ability to sync partners’ business, company strategy and direction to build portfolio

  • Energetic, enthusiastic, and calm even in a dynamic and fast-paced environment

  • Excellent time management and communication skills

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.