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Account Management Specialist



Sales & Business Development
Kota Bharu, Kelantan, Malaysia
Posted on Friday, July 5, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team:

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to know the role:

Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for maintaining existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.

The day-to-day activities:

  • Manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue
  • Liaise with merchants for merchants funded promo program, merchant commission scheme, new products/features, etc
  • Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues
  • Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
  • Analyzing data and develop initiatives to increase revenues/profitability for your portfolio and make decisions that builds strong operational performance for your accounts
  • Drive growth of key accounts, measured by deliveries and GMV
  • Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
  • Deliver business improvement projects to create value for both merchants and GrabFood
  • Drive operational excellence by working with the merchants and operations teams


  • Possess a recognized Bachelor’s Degree in any field or a Diploma in Business/ Management or equivalent
  • Minimum 1-3 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role
  • Experience in F&B industry is a plus
  • Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.
  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
  • Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
  • Demonstrated ability to work effectively across internal and external organizations
  • Have a competitive edge and thrive in a team environment
  • Be very organized and communicate well
  • You must be a self-starter as we'll look for you to manage your own time and priorities here
  • Energetic, enthusiastic and calm even in a dynamic and fast paced environment
  • A highly independent and individual with excellent team-working skills

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.