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Assistant Manager - SEA Strategic Collections

Grab

Grab

Petaling Jaya, Selangor, Malaysia
Posted on Thursday, July 4, 2024

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Role:

  • We are seeking a motivated and result-driven Assistant Manager - SEA Strategic Collections to lead and support our Order To Cash (OTC) Regional team in achieving monthly collection targets and Key Performance Indicators (KPIs).
  • As the Assistant Manager, you will play a vital role in maximizing the conversion of receivables into cash for the business while ensuring adherence to Grab's policies and processes.
  • As an Assistant Manager - SEA Strategic Collections, you will be part of an exciting journey across multiple ASEAN countries where Grab operates, contributing significantly to the success of our Order To Cash team.

The Day-to-Day Activities

Team Leadership and Supervision:

  • Supervise and support the collections team, providing guidance and training.
  • Monitor team performance, set goals, and conduct regular performance reviews.
  • Ensure compliance with company policies and legal requirements.

Collections Strategy and Management:

  • Develop and implement effective collection strategies and processes.
  • Monitor and analyze collection metrics to identify areas for improvement.
  • Work closely with the Collections Manager to set collection targets and objectives.

Customer Interaction and Issue Resolution:

  • Handle escalated collection issues and disputes.
  • Maintain positive relationships with key customers, ensuring a high level of customer satisfaction.
  • Negotiate payment plans and settlements with customers as necessary.

Reporting and Analysis:

  • Prepare regular reports on collection activities, performance metrics, and outstanding receivables.
  • Analyze data to identify trends and recommend corrective actions.
  • Provide insights and recommendations to senior management based on analysis.

Process Improvement:

  • Continuously evaluate and improve collection processes and systems.
  • Implement best practices and innovative solutions to enhance efficiency and effectiveness.

Collaboration and Communication:

  • Work closely with other departments, such as the Sales and billing team, to resolve issues impacting collections.
  • Communicate effectively with team members and management regarding collection activities and performance.

Qualifications

Qualifications:

Background:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • Minimum of 3-5 years of experience in collections or credit management
  • Prior experience in supervisory role will be preferred.

Skills:

  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • Proficient in Excel
  • Experience with the Oracle Financials Cloud system would be beneficial
  • Experience in data visualization tool, such as PowerBI will be an added advantage.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Detail-oriented with strong organizational skills.

Personal Attributes:

  • Problem-solving aptitude and ability to handle difficult situations .
  • High level of integrity and professionalism.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset with a commitment to delivering high-quality service.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.