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Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

(Intake period) Candidates should be available for this internship in July or August 2024

This opportunity is only for students who must be able to commit for at least 3 months or up to 6 months for an internship. (Please specify your internship durations on your resumes - fail to do so may affect your candidature)

Get to know the role

As a UX Writer Intern, you’ll learn all about how content goes from idea to implementation in a product design context. Here are some highlights to expect from your experience.

• Learn what UX writing is, and how to do it well

• Understand how the content we write gets localised into seven languages, and speak to our Localisation Specialists to understand language nuances and needs in different markets

• Gain the opportunity to be immersed in a variety of projects across different workstreams, and in doing so, understand the unique challenges faced by various tech families

• Be actively involved in reviewing and writing content that will eventually be seen by millions of users

Our team of experienced UX Writers will also serve as a rich source of knowledge and support throughout your journey with us. You’ll also have plenty of chances to interact with many different stakeholders within the organisation, and emerge with a more holistic view of the business.

The Day-to-Day Activities

• Learn the principles and fundamentals of what good UX writing means

• Shadow your mentor: attend meetings and reviews with various project stakeholders, participate in ideation sessions and discussions

• Review and write content for new and ongoing projects as discussed with your mentor

• Provide additional support to other content designers if necessary

• Actively participate in content team meetings and initiatives

• Learn what the content creation and localisation workflow is like

• Be immersed in the end-to-end content creation process; identify and document areas of improvement and suggestions for a more efficient/effective workflow

• Gain exposure to various work streams and tech families, understand the unique needs, priorities and challenges faced

• Learn how to collaborate with and manage business stakeholders and leaders in delivering a best-in-class product

• Take part in research, focus group and user testing sessions, and develop an appreciation for how user feedback impacts the work that we do

• Learn how to apply research and data findings to improve our content

Qualifications

The Must-Haves

• Undergraduate in the arts, humanities, social sciences, design, communications, marketing, or other relevant courses

• A keen interest in how language shapes the world and our experiences

• Proficient in Google suite (Docs, Slides)

• Knowledge of design tools such as Figma or prototyping tools like Maze are a plus

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.