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Digibank Malaysia Project - Fraud Operations AgentMalaysia



Accounting & Finance, Operations
Posted on Wednesday, May 24, 2023

Get to know the Team:

Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get to know the role:

We are looking for Fraud Ops Investigation Agents. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.

  • Monitor accounts and transactions regularly to identify fraudulent activities.

  • Perform fraud investigations and submit reports to the concerned manager.

  • Identify and review evidence and documents to analyze the overall case; synthesize data into a fraud investigation report with recommendations

  • Perform issue resolution and decision making related to fraud detection activities.

  • Identity possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.

The must have:

  • A Diploma/Bachelor’s Degree (preferable in data analyst/ risk management)

  • At least 2 year of experience in fraud investigation processes or related bank processes/products

  • Possess good problem solving, analytical, and critical thinking skills

  • Strong attention to detail and ability to notice discrepancies in data

  • High ethical standards with demonstrated integrity

  • Able to work independently with minimal supervision and able to multitask

  • Excellent verbal and written communication skills

  • Good working knowledge of MS Office (Excel, Word)

  • Able to perform shift work including weekends and public holidays when required

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.