Digibank Malaysia Project - Fraud Operations LeadMalaysia
Get to know the Team:
Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us
Get to know the Role:
We are looking for a Fraud Ops Team Lead. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.
Strong fraud knowledge background
Provide oversight of the team in day-to-day operational activities in fraud review process
Perform quality coaching for Fraud Analysts/Investigators
Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
Work with SG Fraud Ops team for existing tools, processes and policies evaluation on fraud operations efficiency.
Identity possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.
Good team leadership management skill with excellent communication, written and presentation skills.
Perform ad-hoc reviews or projects as required or directed.
Problem-solving, positive and constructive attitude is a must.
The must haves:
Diploma or university degree (preferable in data analyst/ risk management)
At least 5 years of fraud related experience in banking/fintech.
At least 3 years of relevant experience in leading a team.
Able to work independently and in a team.
Excellent verbal and written communication skills.
Possess good leadership with excellent communication, analytical, and problem solving skills.
Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit.
Able to perform shift work including weekends and public holidays when required
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.
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