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Digibank Malaysia Project - Onboarding LeadMalaysia



Posted on Wednesday, May 24, 2023

Get to know the Team:

Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get to know the Role:

We’re looking for an Onboarding Lead. The candidate will be involved in the day-to-day Customer Onboarding journey activities. He/She is expected to be well versed in key areas such as Proof-of-Address (POA) checks, eKYC, Name Screening and Customer Due Diligence. The incumbent may be deployed for shift work to support up to 24x7 coverage.

The day-to-day activities:

  • Provide oversight of the team in day-to-day operational activities in the Onboarding processes.

  • Supervision of day-to-day eKYC processing with consistency

  • Approver of name screening alerts with sound judgment and taking into account timeliness of alert closures.

  • Conduct CDD documentation review and approval for customers in retail/small & medium enterprises banking segments with high quality standards (e.g. consistency, process adherence, productivity).

  • Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.

  • Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements

  • Ensure all errors/incidents are appropriately escalated and documented

  • Perform other ad-hoc duties as and when assigned.

The must haves:

  • Minimum of 6-10 years’ relevant experience in AML/CFT roles in a Regulated Financial Institution, with relevant hands-on Onboarding, Name Screening and Customer Due Diligence experience in conducting end-to-end on-boarding process for retail/ small & medium enterprises segments.

  • At least 3 years of relevant experience in leading a team.

  • Minimum of bachelor’s degree or equivalent in any discipline (from a recognized university).

  • Solid knowledge of Singapore AML regulations (e.g. MAS 626) and guidelines on AML/CFT/Sanction

  • Good communication skills: able to articulate facts, processes and policy to key stakeholders who may have any onboarding-related queries

  • Able to work in shift-based hours

Good to have:

Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.