Regional Service Manager Asia
GlobeTracker
Singapore
Posted on Dec 19, 2025
Job Description
Reports to:
Manager Global Service Engineering
As Regional Service Engineer you provide service to Globe Tracker’s customers in the broadest sense possible. You interact with customers to provide on-, and off-site technical support to address the questions, requests and concerns that they may have about the Globe Tracker products. This position is based in Singapore and is a mix of office and on-site work; travel to customer sites is common to handle issues that cannot be resolved via phone or e-mail. Your average workday is 8 hours and the average work week is 40 hours but can vary depending on the tasks at hand.
Your responsibilities and duties consist of, but are not limited to:
Customer support:
- Be the first contact point for customers and service providers for any issues, questions, product trouble, etc. they may have.
- Provide remote and on-site technical support to customers.
- Provide remote and on-site technical support to service providers.
- Provide remote and on-site trouble shooting.
- Provide on-line and on-site installation training.
- Provide on-line and on-site GUI training.
- Install GT systems in support of trials, testing and deployment.
- Establish and maintain close contact with reefer unit OEM’s.
- Establish and maintain close contacts with reefer unit commissioning agents.
- Liaise with GT Product Support & Engineering to solve customer issues.
- Liaise with GT IT to solve customer issues.
- Work on-site with depots / customers / factories which require traveling.
Globe Tracker support:
- Support GT Engineering with product development and testing.
- Support GT IT with product development.
- Support the development of service bulletins.
- Support the development of installation instructions.
- Support the development of inspection/trouble shooting guides.
- Support the development of service bulletins.
- Support the deployment of product trouble campaigns.
- Support warranty processes.
- Support continuous development and improvement of the GT processes.
Requirements
Education:
- Successfully completed a mid-, or high level technical education, preferably in electrics and/or electronics.
- Successfully completed by law required EH&S courses.
- Successfully completed Manufacturer specific training / courses.
Experience:
- More than 5 years’ hands-on maintenance and repair experience in the reefer industry.
- More than 5 years’ experience with interacting with different stakeholders at all organizational levels like customers, depot personnel, technicians.
Specific skills:
- Strong technical background both theoretical and practical.
- Structured approach to fault finding and diagnosing problems.
- Able to handle multiple tasks at the same time.
- Fluent in English, both verbal and written.
- Fluent in Mandarin, both verbal and written.
Personal characteristics:
- Calm, patient, does not panic in stressful situations.
- Organized and deploys a structured approach to work that needs to be done.
- Get the job done approach.
- Not afraid to ask for support when needed.
Licenses:
- International driver’s license.
- In possession of by law required certificates to work on refrigeration systems.
Benefits
- Competitive compensation package
- Employee focused work-life balance / team building
