Your space-enabled career begins here

As the Customer Success Enterprise Team Lead at Gett, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.

You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the Gett platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.

Key Responsibilities:

• Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
• Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
• Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing Gett’s "Wallet Share" within existing enterprise organizations.
• Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning Gett’s solutions with their core business goals.
• Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customer’s Perspective" and influence the product roadmap based on market needs.
• Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.

• Management Experience: At least 3+ years of experience in leading Customer Success or Account Management teams within the B2B SaaS/Tech space.
• Enterprise Background: Proven track record of managing large-scale, complex enterprise accounts within large-scale organizations.
• Business Acumen: Strong commercial orientation with a proven ability to negotiate, handle renewals, and drive business expansion.
• Analytical Mindset: Highly proficient in data analysis; ability to translate complex data into actionable business stories and work plans.
• CRM & BI Proficiency: Previous experience working with Salesforce and Tableau is a significant advantage
• Communication Skills: Exceptional interpersonal and leadership skills, with the ability to influence stakeholders at all levels.
• Thrive in Dynamic Environments: Ability to prioritize effectively and make rapid decisions in a fast-paced, high-growth environment.

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com ,and we’ll do our best to support you. Click here to view our privacy policy.