Overview
We are seeking a full-time Marine/RV Field Service Engineer 2 in the Miami, Florida area. In this role, you will be responsible for providing technical support and training on specifications, capabilities, and operation of Garmin marine/RV products to external customers, Garmin associates, boat OEMs (Original Equipment Manufacturers), RV (Recreational Vehicle) OEMs, OEM dealers and installation dealers.
Essential Functions
- Resolve internal, external, and commercial marine/RV Product Support inquiries
- Become highly knowledgeable in specifications, capabilities, and operation of Marine/RV segment products
- Manage product issue cases encompassing all of the marine/RV segment
- Analyze, monitor, document, communicate and report marine/RV product quality trends
- Partner with Quality and Engineering departments to convey impact of field and customer reported issues while documenting and communicating resolution to the Product Support organization
- Use strong written and verbal communication skills to summarize and explain complex hardware and software issues to engineering and other relevant product groups locally and globally
- Develop and own marine/RV support training related to installation, calibration, set-up and operation
- Travel to customers facilities to provide regular on-site support of Marine/RV Installations
- Mentor and train new/developing Field Service Engineers
- Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Identify and recommend improvements in Garmin marine/RV products, documentation, and procedures
- Create regular monthly reports for on-site support
- Accompany Sales on OEM and dealer sales calls and assist in the specification of Garmin or Fusion Entertainment products for sales quotes
- Fluently assists customers in English and Spanish
- Provides on-site support via International and domestic travel (50%)
- Act as embedded Garmin technical representative to ensure installations meet Garmin standards for quality and functionality
- Maintain professional and courteous demeanor with all OEM personnel
- Respect and observe the rules and policies of the OEM while onsite
- On-site support of Marine/RV OEM Installations and troubleshooting in manufacturing environment
- Verify reported defective products at Customer’s facility
- Train customer’s associates in the installation and operation of Garmin Marine/RV, Fusion Entertainment equipment and other related items
- Meet all of productions needs related to Garmin including:
- Coordinate schedule with the production line and sea trials
- Resolve problems that arise
- Adjust priorities at a moment’s notice
- Maintain communication with Garmin headquarters including:
- Document and complete reports on the work performed.
- Reporting failures and tracking trends
Basic Qualifications
- Associate's Degree or equivalent military/trade school, or NMEA certification AND a minimum of 4 years of experience, performing a role substantially similar to the essential functions of this role, including 4 years installation and troubleshooting OR an equivalent combination of education and relevant experience
- Ability to travel to customer, OEM, manufacturing locations or other Garmin needed events
- Strong ability to troubleshoot, install and resolve issues with Garmin Marine/RV products in office and field
- Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines
- Must demonstrate a superior customer-oriented attitude
- Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
- Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
- Must be team-oriented, possess a positive attitude and work well with others
- Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
- Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
- Driven problem solver with proven success in solving difficult problems
- Excellent time management and follow-up skills
- Superior organizational and analytical skills with keen attention to detail and quality
- Fluency in English and Spanish
Desired Qualifications
- Bachelor's Degree
- 4+ years of Garmin Marine/RV product installation experience
- Previous experience in a Marine/RV OEM or installing dealer facility
- NMEA Basic/NMEA Advanced Certification
- Fluency in Portuguese
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Employment Benefits
