Overview
We are seeking a full-time Aftermarket Sales Manager 1 in our Olathe, KS location. In this role, you will be responsible for being a passionate sales professional directly engaged with prospective and existing aircraft owners and customers to grow Garmin sales and ensure their success with our products and services, satisfaction, and long-term loyalty to Garmin. This role must be a product/services champion and customers from a similar operational perspective. This role also serves as a motivated, positive, solution-oriented thinking sales professional that is team driven with excellent communication skills and responsive to all customers, both external and internal.
Essential Functions
- Demonstrate knowledge of the relevant avionics industry and Garmin aviation products and services
- Identify, solicit, cultivate and manage sales and upsell opportunities with dealers, aircraft owners, fleet operators, and governmental agencies and be accountable for regularly achieving established sales revenue and growth goals
- Build and present product presentations demonstrating knowledge of Garmin products and showing a good level of comfort presenting in front of customers
- Demonstrate the ability to build strong working relationships with your key point-of-contact with aircraft owners, and either aircraft owner organizations making yourself known as the primary commercial representative for Garmin
- Demonstrate ability to provide timely notes after key customer visits with a good level of detail; submit weekly reports with the appropriate detail, on time, and develop action plan for follow-up accordingly
- Provide timely, diligent and professional follow-up to customers and internal associates, regardless of travel with periodic oversight from management or the team
- Demonstrate proficiency identifying and solving problems through analysis, best practices, plan development, and execution
- Assist in modifying marketing strategies, sales displays, brochures, rebates, promotions, and unique product requirements for global consideration and/or within the appointed region
- Work effectively with colleagues in multiple disciplines across the organization to execute on sales initiatives, sales growth, and solve customer issues
- Quickly identify, gain internal consensus/alignment and create plans to respond to challenging situations that limit sales potential for our products and services
- Efficient travel to, and positively represent Garmin at tradeshows, customer events, and other industry events
- Collect industry and competitive information for internal consideration and action
- Drive dealer, aircraft owner, and product insights into the business by connecting appropriate teams with feedback as well as guiding feature and priority roadmaps
ESSENTIAL FUNCTIONS FOR AIRCRAFT OWNERS SALES:
- Own the voice of the customer to adjust Garmin business, aftermarket dealer and/or OEM practices as well as improve existing and develop new products and services
- Grow sales with constant engagement in assigned communities and constantly evaluating/targeting where the aircraft ownership conversations are happening (digitally, social media, fly-in) globally
- Be a passionate ambassador of all customers, current and new, and enthusiastically help customers with their needs and concerns quickly
- Maintain an understanding of product benefits, model specific upgrade programs, operational capabilities and limitations as an individual product, as installed in a specific configuration/aircraft model and as a system
- Collaborate with key stakeholders to establish, manage, communicate and elevate dealer performance of the end-customer delivery experience
- Proactively organize and host aircraft owner group events at Garmin facilities with manufacturing tours, hands-on training and new product sales presentations
- Summarize issue and feature requests, track progress towards implementation and routinely report to leadership
Basic Qualifications
- Bachelor's Degree AND a minimum of 3 years of relevant work experience OR an equivalent combination of education and relevant experience
- Private Pilot, aviation technical background, or proficiently demonstrate the ability to sell the added benefits of Garmin aviation products to customers
- Must possess excellent customer service skills and a proven track record for providing exemplary customer service
- Must be a fair negotiator focused on mutual success
- Demonstrates strong and effective verbal, written, and interpersonal communication skills
- Must be organized, self-motivated, accurate and possess the ability to work quickly
- Demonstrates proficiency using Word, PowerPoint, Excel and Outlook
- Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
- Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
- Must be team-oriented, possess a positive attitude and work well with others
- Must possess the ability to maintain flexibility to travel (50% of time or greater)
Desired Qualifications
- Outside sales / B2B experience
- Demonstrated expert Garmin product knowledge, including operational knowledge and troubleshooting aptitude
- Familiarity with avionics systems and installations
- Advanced pilot certificates and ratings such as, Commercial, Instrument, Certified Flight Instructor (CFI or CFI-I), Airline Transport Pilot (ATP), Multi-engine rating, owner-flown jet type rating, e.g. CE525
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Employment Benefits
