Overview
We are seeking a full-time Sales Programs Coordinator in our Olathe, KS location. In this role, you will be responsible for coordinating credits, debits, and orders for Garmin's sales programs through the entire life cycle of the program which involves documentation, research, validation, accurate accrual, timely processing of internal and external requests, providing program summaries, and providing superior customer service.
Essential Functions
- Ensure adequate maintenance, documentation and compliance of sales programs representing various functions including, but not limited to, sell thru, buy down, price protection, co-op advertising, volume rebate, consumer rebate, associate purchase, promotional orders, consignment, tradeshow order, and display orders
- Oversee and manage all sales programs throughout their entire lifecycle, while maintaining up-to-date knowledge to ensure effective execution and compliance
- Manage various Outlook inboxes simultaneously, involving responding to questions and requests within one business day of receipt; sort and prioritize appropriately differentiating actions; identify and reallocate misdirected claims/requests to other internal departments
- Maintain open communication with customers and internal teams to address inquiries on balances, claims, and orders, ensuring a seamless transaction experience for all stakeholders
- Drive proper and accurate sales programs form completion by verifying the validity of the request and obtaining appropriate approvals based on the delegation of authority
- Manage sales programs accrual, compile statistics, and prepare various reports for management as required
- Participate in Dealer Marketing Programs Support team activities including, but not limited to, cross training on other Sales Programs Coordinator positions to ensure proper coverage and assist with workload
Basic Qualifications
- Bachelor's Degree AND a minimum of 1 year of work experience in customer service OR a minimum of 5 years total equivalent combination of education and relevant experience in a substantially similar role
- Demonstrated strong math and analytical skills
- Must demonstrate proficiency using Microsoft Office Excel specifically in the creation and management of spreadsheets with formulas including, but not limited to, V-lookup and Pivot Table skills
- Demonstrated proficiency and effective data-entry and ten-key skills
- Ability to prioritize and multi-task in a flexible, fast paced, and challenging environment
- Demonstrated strong and effective verbal, written, and respectful interpersonal communication skills to work across functional and organizational lines with strong negotiating and analytical skills
- Driven problem solver with proven success in solving difficult problems with high level of accuracy
- Must be detail-oriented and work proactively and effectively with minimal supervision
- Must be team-oriented, possess a positive attitude and work well with others
Desired Qualifications
- Experience with Oracle applications
- Garmin product knowledge
- Order administration experience in a business-to-business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Employment Benefits
