Overview
We are seeking a full-time Inside Sales Representative in our Santiago, Chile location. In this role, you will be responsible for growing sales and promoting the Garmin Chile brand through building relationships with assigned accounts by outbound sales calls, order processing and customer service.
Essential Functions
- Establish, develop and maintain effective internal and external relationships with key business partners and retailers
- Partner with sales leaders in the development and execution of strategies designed to increase market share and profit with existing accounts
- Negotiate and execute sales agreements
- Analyze, assess and develop suggestions to leadership to set or adjust margin pricing
- Maintain and leverage a high level of product knowledge across all assigned product markets to create sales strategies attractive to potential dealers
- Recommend additional products and merchandise to retailers to expand the Garmin Chile brand presence
- Educate and inform retailers of new products, training resources, and sales promotions to drive sales growth
- Use both the Dealer Resource Center and Oracle tools to log activities and drive efficiencies both internally and with retail partners
- Answer and handle customer phone calls and emails to ensure customer requests are processed both timely and accurately
- Accurately enter orders into Oracle, verifying that customer purchase orders match Oracle orders and communicate any variances to customer
- Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed; recommend replacement products or additional items as necessary
- Process and follow up with customer requests, inquiries and complaints in a timely manner
- Communicate internally with Order Analysts, Production, Finance, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders and inquiries
- Follow up on miss-shipped orders and damaged orders and complete shipping discrepancy form
- Issue Return Material Authorizations and credit memo’s when applicable
Basic Qualifications
- High School Diploma or GED AND a minimum of 2 years of demonstrated experience substantially similar to the essential functions of this job description
- Demonstrated ability to meet or exceed sales goals, targets and other performance metrics
- Must be team-oriented, possess a positive attitude and work well with others
- Ability to operate independently with little to no oversight
- Must be self-motivated and energetic
- Demonstrated strong and effective verbal, written and interpersonal communication skills
- Must possess the ability to prioritize, organize and multi-task in a flexible, fast paced and challenging environment
- Must be detail-oriented with excellent organizational skills
- Must demonstrate proficient computer skills and knowledge of Microsoft Office Suite
- Must possess a willingness and ability to travel when needed
Desired Qualifications
- Bachelor’s Degree
- 2+ years of Garmin experience
- Knowledge and hands-on experience with marketplace
- Possess a demonstrated in-depth knowledge of Garmin’s product line
- Full knowledgeable in all aspects of order entry system with a thorough understanding of Oracle management
- Sales experience in a business-to-business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
