Overview
We are seeking a full-time Team Leader B2C Sales in our Santiago, Chile location. In this role, you will be responsible for providing guidance and leadership for a team of Retail Store Associates and online sales along with suggesting and leading execution of individual, team and process improvement plans.
Essential Functions
- Provide leadership for stores and Online Sales team including developing and executing action plans, securing associate buy in, and providing annual performance evaluations for team members
- Provide product and process inf1ormation that helps team resolve problems
- Monitor phone calls, email responses, and other customer contacts to score and provide positive and constructive feedback to each team member
- Maintain exceptional Garmin product knowledge and detailed knowledge of Garmin’s standard procedures and guidelines
- Monitor and analyze B2C Sales to achieve growth and budget for each online and physical channel
- Observe and participate in the interview process of new stores and eCommerce associates
- Advise associates on handling difficult customer complaints, or handling complaints personally
- Communicate with other departments to ensure orders, returns and repairs are processed and/or delivered to customers in a timely manner
- Serve as a mentor and coach to stores and eCommerce team, who supports B2C customers sales
- Complete tasks and/or projects to define processes required for completion and effectively communicate such methodologies to parties outside of the department
- Offer suggestions and help to implement process improvements across multiple sites
- Apply a sense of urgency, commitment and focus on the right priorities by developing solutions in a timely manner
- Work collaboratively and professionally with other Garmin associates and provide leadership on cross functional teams to achieve departmental and business goals
- Provide reliable solutions to a wide range of difficult problems using sound problem solving techniques
- Exemplify Garmin’s Mission, Vision, Values & Quality Policy and proactively work to improve Garmin’s image and culture
- Responsible for reaching stores and online sales goals for the Chile office
Basic Qualifications
- Bachelor’s Degree in the disciplines of Business Administration, Management, Engineering or a related field AND a minimum of 2 years relevant experience OR an equivalent combination of education and experience.
- Demonstrated effective performance of leadership functions
- Demonstrates confidentiality related to sensitive issues
- Must demonstrate a track record in providing excellent customer service
- Demonstrated strong and effective verbal, written, and interpersonal communication skills including ability to adapt to differing communication styles and personalities
- Must be team-oriented, possess a positive, professional attitude and work well with others
- Must possess a demonstrated ability to grasp new concepts quickly
- Driven problem solver with proven success in technical trouble shooting
- Must possess strong and proficient computer skills using Microsoft Word and Excel
Desired Qualifications
- Bachelors’ Degree
- Knowledge of Garmin procedures and processes
- Oracle knowledge
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
