Overview
We are seeking a full-time Dealer Account Administrator in our Olathe, KS location. In this role, you will be responsible for being the primary contact for dealer account setup and maintenance while proactively managing each account application through the new account setup process, educating the potential account on Garmin’s basic business requirements, and processing and maintaining account communication and status tracking timely and accurately. Upon completion of the application process, this role will also be responsible for the setup and on-going maintenance of these accounts in Oracle and various other Garmin databases.
Essential Functions
- Act as key authority/owner of Dealer Account Administration processes to ensure adequate maintenance, documentation and compliancy of dealer account maintenance responsibilities
- Manage various inboxes by responding to questions/requests within 24 hours of receipt; sort and prioritize appropriately differentiating actions, identify and reallocate misdirected claims/requests to other internal departments
- Process Potential Dealer Request Forms received via Garmin.com
- Distribute questionnaires requested from various sources that include Sales, Marketing, etc.
- Responsible for accurately tracking new account set up status
- Manage templates and approval workflow within DocuSign
- Follow SOP instructions that document the dealer setup parameters
- Perform pre-account set up activities and tasks that include:
- Review applications and related documents for potential accounts
- Proactively contact the potential account on status and/or request missing information
- Work closely with all involved parties to expedite applications in order to ensure customer satisfaction
- Maintain/provide materials for prospective new accounts
- Responsible for accuracy and integrity of the account folders via Legal and SOP directives
- Responsible for pre and post account set up updates that may include mass updates to account attributes, EDI directives, cancellations, address changes, name changes, buyout/ownership changes, Denied Party, Dealer Locator, various International Trade
- Compliance forms, RSM account assignments and management of tax exemption certificates by state, county, and city
- Collaborate with IT, creating dealer accounts in the test environments and providing Oracle and other database knowledge related to the Customer Master
- Compile statistics and prepare various reports for management as required
- Strategize with sales team and management to increase efficiencies in current responsibilities and creating and documenting new procedures as required
- Create/manage all training documentation for processes and procedures managed within the role
- Serve as subject matter expert of all aspects of the Dealer Account Administrator role
- Act as consultant for international offices with global processes
- Maintain open and honest communication with department supervisor/management
- Act as primary backup for Pricing Administrator / Pricing Analyst as needed
- Maintain knowledge of Garmin products
- Participate in Dealer Marketing Programs Support team activities including, but not limited to, cross training on other Dealer Marketing Programs
- Represent Garmin at industry/professional meetings and sales meetings and attend meetings/training sessions as required
- Assist and support workflow for peer positions as work volume dictates, as well as answer customer phone calls, chats, emails, letters, and faxes
- Must possess a willingness to be flexible for short notice or unplanned schedule changes and be willing/flexible to adjust hours to support international time zones if needed
Basic Qualifications
- Bachelor’s Degree AND a minimum 1 year of work experience in customer service OR a minimum of 5 years total equivalent combination of education and relevant experience
- Must demonstrate proficiency using Microsoft Office Excel specifically in the creation and management of spreadsheets with formulas including, but not limited to, V-lookup and Pivot Table skills
- Demonstrated proficiency and effective data-entry and ten-key skills
- Demonstrated strong and effective verbal, written, and respectful interpersonal communication skills to work across functional and organizational lines with strong negotiating and analytical skills
- Must be positive, detail/team oriented, multi-tasker, a driven problem solver with proven success in solving difficult problems with a high level of accuracy, and work proactively/effectively with the ability to prioritize with minimal supervision in a fast paced, deadline-driven environment
Desired Qualifications
- Experience with Oracle applications
- Garmin product knowledge
- Order administration experience in a business-to-business environment
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
