Customer Support Associate
Foursquare
About Foursquare
Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.
Foursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).
Learn more at location.foursquare.com
About the Position
Foursquare is looking for a Customer Support Associate to join our team located in or near our Belgrade office.
As a Customer Support Associate at Foursquare, you will provide first-class support for our customers and internal teams, troubleshooting product-related issues and ensuring high satisfaction across multiple products. You will collaborate closely with cross-functional teams to address customer needs and contribute to improving our service delivery.
About the team
Our Customer Support team works exclusively through email communication, providing top-tier support for both internal teams and external customers. We handle a wide range of Foursquare products as our scope continues to grow. As a close-knit group, we collaborate closely to resolve issues efficiently and continuously improve the customer experience.
In this role, you’ll
- Support internal and external customers via email
- Troubleshoot and resolve product issues across multiple platforms
- Escalate complex issues and ensure timely resolution of all tickets
- Maintain accurate records in the ticketing system
- Contribute to team meetings and ongoing process improvements
- Competency in understanding and communicating software/data product features
- Utilize a broad set of technical internal and external tools
- Review our Consumer apps for user-generated content to remove offensive and inappropriate material
What you’ll need
- 1+ year experience in Customer Service, Community Management, or Data Support
- 1+ year experience working with CRM tools (Jira, Jira Service Management, Zendesk, Freshdesk, or similar)
- Proficient level of written and verbal English
- Understanding of Business Rules involving SLAs and prioritization of tasks
- Efficient and effective web research capabilities and familiarity with Google Maps and other sources of information
- Nice to have - Some basic/intermediate knowledge of any of the following will be considered as an advantage: Excel, SQL, API
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!
Benefits and Perks
- 25 days of paid vacation
- Private medical insurance
- Home Office Setup, you get all the necessary hardware
- Summer Fridays, two non-working Fridays each July and August
- FitPass
- Restricted Stock Units
- Working and residence permit sponsorship for Serbia
Things to know…
Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.
Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.
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