Your space-enabled career begins here

The opportunity:

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to fill the gap. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs.

As our People Operations Associate, you’ll join the small and mighty People Solutions Team in APAC, part of the broader People Team. You will report to the regional People Solutions Manager, and support all day-to-day HR operations across more than 10 offices in APAC and global people programs. You will act as the face of HR and be responsible for supporting Flexport’s new hire on-boarding and off-boarding processes, demonstrating thoughtful communication and detailed record-keeping. You will be actively involved with all parts of the business on a daily basis, working cross functionally with other teams and handling highly confidential information. Finally, and most importantly, you seek to continually improve processes and performance to be more scalable and efficient, and to better serve the Flexport team globally.

You will:

• Be the first point of contact for employees in APAC and provide excellent customer service for a wide range of questions covering topics like onboarding, orientation events, new hires and processing transactions in the HR systems
• Drive the onboarding process for the new hires from the moment candidates sign their offer until their start date
• Coordinate off-boarding in conjunction with People Business Partners and coordinate with stakeholder groups (Payroll, IT, Workplace, mobility etc.)
• Support employee statutory benefits for different offices across APAC through working with our venders
• Process a variety of employment-related changes within Workday, our HRIS system, including employee status changes, employee information and other confidential employee data
• Own the hygiene of people's data on Workday by regularly auditing the data, preparing reports, and proposing business process improvements

You should have:

• At least 2 year work experience as an HR/People Ops Associate or Generalist, preferably in a startup or rapid growth company
• Bachelor’s degree in Human Resources, Business Administration or related field
• Excellent English & Mandarin skills
• International and especially different APAC countries experience is preferable
• Excellent analytical and problem-solving skills with great attention to detail
• Familiar with employment law concepts and ensuring confidentiality, tact and sensitive when handling any HR / employee case
• Thorough research skills coupled with the ability to clearly and concisely present information and recommendations
• Advanced proficiency with Excel and/or G-Suite applications (Gmail, Docs, Sheets, Calendar)
• Demonstrated ability to organize and prioritize a high volume of concurrent tasks and responsibilities
• Knowledge of specific HRIS (Workday) is an advantage

We are looking for a highly organized and detail-oriented Senior People Operations Associate to join our dedicated People Team. If you enjoy working with people and have a passion for making HR processes run smoothly, this could be the perfect fit for you!

In this role, you’ll help keep our HR operations on track across our APAC offices by providing support to employees and managers. You’ll handle various employee transactions, ensure our data stays accurate, and help with different HR initiatives. Plus, you’ll have the chance to help us improve our HR policies and processes on a regional and global scale.

If you’re ready to make a positive impact and collaborate with a great team, we’d love to hear from you!

YOU WILL:

• Mentoring Junior Associate, and driving and handling Tier 2 level employee transaction complex tasks from a People Operations perspective.
• Data Management: Manage and maintain employee data in Workday, including data loads and Workday audits.
• Employee Support: Act as a secondary point of contact for employee escalations, providing timely and helpful responses.
• Reporting & Analytics: Generate, analyze, and improve Workday reports to support data-driven decision-making.
• Process Improvement: Proactively identify opportunities to improve existing HR processes and procedures, and contribute to the implementation of solutions.
• Collaboration: Collaborate effectively with the broader People Team (regionally & globally) on various projects and initiatives, and provide thought partnership to our internal stakeholders (compensation, immigration, compliance, payroll, IT, recruiting, benefits) by becoming subject matter expertise on all people ops related matters, support people ops manager to manage external vendors and service providers.
• Documentation: Create and maintain accurate employee documents, including offer letters, contracts, and other HR-related paperwork.
• Payroll and Tax Return Preparation: Assist with payroll preparation by processing main cycle payroll, termination payments, leaves of absence (LOA), time off, and short-term sick leave.
• Policy Development: Assist in the development and implementation of HR policies and procedures, ensuring compliance with local labor laws and regulations, with a focus on understanding compliance requirements within the APACregion.
• Identify areas of improvement and automation opportunities, Communicate recommendations on initiatives and influence stakeholders through data and thoughtful interpretation of findings
• Manager Support: Execute tasks and projects as directed by the People Operations Manager.

YOU SHOULD HAVE:

• At least 5 years of experience as HR/People Operations Associate or HR Generalist role, preferably in a startup or rapid growth company.
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Proven experience processing a wide range of HR transactions.
• Strong understanding of HR best practices across the APAC region.
• Experience with Workday HRIS is a must.
• Demonstrated understanding of employment laws and compliance requirements, particularly within the APAC region.
• Demonstrated ability to organize and prioritize a high volume of concurrent tasks and responsibilities.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills in English and Cantonese/Mandarin.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent drafting and policy creation skills.
• Advanced proficiency with Excel and/or G-Suite applications (Gmail, Docs, Sheets, Calendar).
• Open minded, strong adaptive on change management.