Favor Support - Specialist (Full Time)
Favor
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Texas, USA
Posted 6+ months ago
The Favor Support team helps to make sure that every Favor runs efficiently in real-time by supporting our Runners, customers and merchants via phone, SMS, chat, and internal tools. We provide omni-channel support for our community to create an easy and fun Favor experience and fix interactions when they could have gone better.
We have a phenomenal community of Runners and customers that love our service, and we’re looking for candidates who are passionate about helping people!
As a part of our Support Organization, the Support team delivers world-class support, empathy, and a personal touch to every interaction. If you’re quick on your feet and have outstanding people skills, we want you on the team!
What you'll do:
- Always delight those you interact with, particularly in difficult situations
- Provide omni-channel support (Email, SMS, Chat), finding creative solutions to real-time challenges
- Multitask while maintaining attention to detail and quality
- Handle issues while adapting to pressure and time constraints
- Effectively triage issues and advance to the correct department
- Take ownership of issues and see them through; you’re a solution-focused self-starter that loves to collaborate
- Work as an advocate for Runners and customers by improving every part of the Favor experience
- Collaborate with the team to improve processes and outcomes
Skills you have:
- Must be able to work at least one weekend day every week; Favor Support operates from 7AM until 2AM, seven days per week.
- Excellent at the details; you are able to spot developing issues quickly before they intensify
- You possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers; you can type at least 40 WPM.
- For remote positions, a quiet workspace with reliable high-speed internet of at least 10 (but preferably 25) Mbps.
- Demonstrated ability to prioritize multiple concurrent tasks in a time-sensitive environment
- You are a self-starter, familiar with a startup environment; you are willing to work hard to achieve and exceed set targets
- You are an innovative thinker with an ability to look for opportunities to optimize the Support team’s process and operations
- Highly adaptable; you welcome change and the opportunity to influence the future of our organization
- Familiarity with Zendesk or Salesforce a plus
- Experience running Favors a plus
- Bachelor’s degree a plus
Life at Favor:
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
Flexible work options: We have team members spread across Texas and beyond - some work from the office, some from home, and some a mix of both! We support these options based on your role and where you live, but no matter what, we foster an inclusive and flexible work environment that supports our diverse workforce.
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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This job is no longer accepting applications
See open jobs at Favor.See open jobs similar to "Favor Support - Specialist (Full Time)" SpaceTalent.