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Marketing Operations Coordinator (Full Time)



Marketing & Communications, Operations
Texas, USA
Posted on Saturday, February 10, 2024

As a Marketing Operations Coordinator at Favor, you’ll be a part of a dynamic team responsible for driving customer and Runner (that’s what we call Favor delivery drivers) communications through various channels, including email, push, in-app messages, and SMS. We are the operational engine behind these communications, ensuring they are effectively executed and reach their intended audiences. This role fits into our fast-paced team as the technical backbone, using a blend of marketing knowledge and technical skills to bring our customer relationship management (CRM) campaigns to life.

What You'll Do:

  • Manage and prioritize complex marketing initiatives, including timely and strategic handling of customer, Runner, restaurant and store partners, and product updates
  • Develop and implement restaurant and store communication initiatives, particularly related to email channels
  • Collaborate with cross-functional teams to ensure smooth, effective, and aligned communication that supports overarching business goals and enhances restaurant and store relationships, while demonstrating flexibility in response to evolving business needs and market dynamics
  • Promote the enhancement, streamlining, and implementation of innovative processes to support the CRM and Creative teams
  • Act as a vital liaison, cultivating collaboration and providing critical insights to evaluate and optimize the strategy and creative components of campaigns
  • Ensure the integration of analytical tools and methodologies to assess performance, drive continuous improvement, and align with the organization's strategic objectives
  • Collaborate with the CRM team to execute campaign requirements, ensure accurate audience targeting, and craft comprehensive communication via email, push, in-app, and SMS channels
  • Work with Growth Operations and CRM teams to build weekly Runner incentive campaigns and associated communications
  • Support lifecycle operations, refreshing and building based on designs provided by specialists
  • Respond to customer and Runner support inquiries by analyzing situations and providing resolutions according to department service-level agreement (SLA) guidelines

Skills You Have:

  • 1+ years of marketing experience
  • Associate’s degree in a technical field, marketing, or a combination of both (relevant work experience may be considered in lieu of education)
  • Familiarity or experience with coding languages such as HTML or Liquid (or similar languages used for dynamic content within communications)
  • An understanding of CRM platforms and marketing automation
  • Capability to work under pressure and meet deadlines with strong problem-solving skills in a high-production environment
  • A keen eye for detail and a strong focus on quality assurance processes
  • Flexibility and adaptability in a growing and evolving role

Who You Are:

  • You thrive in a technically focused role and have a genuine interest in blending technical skills with marketing concepts
  • You are a recent graduate or entry-level professional with some exposure to technical and marketing coursework or experience
  • You are not easily stressed and are capable of managing your workload in a high-production environment, meeting tight deadlines without compromising on quality
  • You have an understanding of audience segmentation and the importance of tailored communications
  • You are a team player excited to join a friendly, supportive, and hardworking team
  • You are dynamic and eager to learn, grow, and contribute in meaningful ways
  • You have a proactive mindset, willingness to take ownership, and an inclination towards problem solving are at the core of who you are

What other Marketing Team Members Love About Working at Favor:

  • “I love working for Favor because of the people. I love seeing how passionate they are when working on a project; they're always looking for the best solution and truly go above and beyond to showcase Favor to all of Texas in the best light. Their passion and commitment to greatness pushes me to be my best self to help Favor grow. Also, being part of a Texas-grown company that shares incredible values and is always looking out for us is reassuring I'm with the right company.”
  • “My favorite thing about working for Favor is my team. But, besides that, I appreciate that everyone at Favor has an exceptional level of understanding and a genuine desire to hear everyone's point of view. There's a willingness to pivot whenever necessary and an open receptiveness to feedback. The fact that they genuinely value and welcome everyone's ideas is awesome. It creates a supportive and collaborative environment.”
  • “Being surrounded by go-getters is a game-changer. I feel incredibly lucky and grateful to be part of a team that's so driven and passionate. Their dedication inspires me to aim higher, achieve more, and pushes me to be my best self, both personally and professionally.”
Life at Favor
Where you'll work: This role can be hybrid or remote, depending on the team member’s location. If you live in Austin, Texas, we ask that you work from home roughly three days per week and work at our HQ for the remaining work days. If you live outside of Austin, you will primarily work from home, with the opportunity to travel to Austin for company-wide events. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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