Senior UX Researcher (Full Time)
Favor
Design
Austin, TX, USA
Posted 6+ months ago
Favor is seeking a passionate Senior User Experience (UX) Researcher to define and shape how on-demand food delivery works for customers, Runners (that’s what we call our delivery drivers), and restaurants. As a member of Favor’s Product team, you will craft positive experiences that help tens of thousands of Runners earn a living on their own terms and customers get their favorite foods in Texas on their porches. You will also empower thousands of businesses to reach consumers in their area. Join our dynamic and innovative team to help shape the future of delivery services through exceptional user experiences.
Please include a link to your portfolio in your application. We can’t wait to take a peek at your work!
What you’ll do:
- Plan and execute user research studies (including usability testing, user interviews, surveys, and other research methods) to gather insights into user behavior, needs, and preferences within the delivery services domain
- Learn from our users about their pain points and uncover areas of opportunity
- Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions
- Analyze and synthesize research findings to identify patterns, generate insights, and produce actionable recommendations that drive product improvements and enhancements
- Create and maintain research artifacts such as research plans, discussion guides, usability test scripts, and research reports, ensuring findings are effectively communicated and documented
- Stay up to date with delivery industry trends, best practices, and emerging technologies, integrating relevant insights into research methodologies and design processes
- Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities, championing user-centric design principles throughout the organization
- Mentor and guide junior researchers, providing guidance on research methodologies, data analysis techniques, and best practices in UX research
Skills you have:
- A bachelor's or master's degree in human-computer interaction (HCI), psychology, user experience, or a related field (a combination of relevant education and experience will also be considered)
- 5+ years of experience as a UX researcher, including conducting user research studies, usability testing, and other research methodologies in the context of digital products or services
- Expert knowledge of qualitative and quantitative research methods, including user interviews, surveys, card sorting, contextual inquiry, and usability testing (or similar methods)
- Strong understanding of user-centric design principles and methodologies with a demonstrated ability to translate research findings into actionable design recommendations
- Excellent analytical skills with the ability to synthesize complex data and draw meaningful insights
- Proficiency in using UX research tools and software, such as usability testing platforms, survey tools, and data analysis tools
- Strong communication and presentation skills with the ability to effectively convey research findings and recommendations to diverse stakeholders
- Proven ability to work collaboratively in a cross-functional team environment and foster a user-centric design culture
- A deep understanding of the delivery services industry and a passion for delivering exceptional user experiences
- Experience working in the delivery services industry or a related field is a plus
- Any prior experience being a part of a growing research team and defining and creating research processes is a plus
Who you are:
- You are self-motivated, detail-oriented, and able to manage multiple projects and priorities simultaneously
- You lead with empathy and curiosity to constantly learn from our users, then take those findings to drive impact on our products
- You have a portfolio that demonstrates your research process across a variety of mobile and web applications (reminder, please include a link in your application)
Life at Favor:
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
Flexible work options: We have team members spread across Texas and beyond - some work from the office, some from home, and some a mix of both! We support these options based on your role and where you live, but no matter what, we foster an inclusive and flexible work environment that supports our diverse workforce.
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
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