Staff Product Researcher
About this role
Strava is looking for a Staff Product Researcher to join its growing design and research team to support teams across Athlete Services (Activities, Progress etc). The ideal candidate is a leader who can integrate insight throughout the development process and partner with product teams and senior leadership to increase Strava’s impact on its global community. As a subscription-based, consumer-facing business, building deep empathy with this community of athletes is essential for driving both long-term user happiness and long-term business impact.
You’re excited about this opportunity because you will:
- Work in partnership with the Research Manager to create and guide the cross-company research strategy and grow the research team
Partner with Product Management, Engineering, Design, and Analytics to identify and analyse product opportunities that will deliver significant user value
Lead all aspects of research efforts: scoping, recruiting, method selection, collection, analysis, and presentation
Ensure a healthy pipeline of mid- and longer-term research projects, from exploratory/foundational discovery to evaluative testing to beta-testing/go-to-market monitoring, that will help drive future innovation, and align with research and business objectives
Work with senior leadership throughout the product development process to engage them with research activities and outputs
Participate in the design/research leadership community to help drive best practices across the broader design/research community
Coach and mentor Researchers, Designers and Product Managers and enable them to deliver impactful research insights
Collaborate inside and outside of the research team to identify and investigate topics/trends that are strategically relevant to the entire company
Evangelise sound research practices and general user-centricity throughout the company
Provide guidance to teams outside of project work to help them make sound decisions based on market, athlete, and product insights
We’re excited about you because you have:
- 8+ years experience with human-centred, qualitative and quantitative research methodologies
Deep, hands-on experience and shareable examples of completing a variety of research projects from start to finish
Proven ability to engage senior collaborators and drive business-wide impact and strategy through research efforts
Exceptional communication skills (written and verbal), collaborative attitude, and ability to persuade and inspire project teams and collaborators of the value of a people-centred design approach
Detailed knowledge of research principles, methods, facilitation, and how qualitative research works in concert with quantitative data
Expertise with common research tools (e.g. UserZoom, Qualtrics, Indeemo etc.)
Experience integrating multiple types of data (e.g. qualitative findings, market research, survey data, analytics, competitive landscape) into a singular strategic point of view
Deft ability to synthesise, shape, and share insights to convey clear direction and drive both actionable design recommendations as well as impact on Strava’s athletes
Capacity to creatively adapt methods and approaches to meet the unique constraints of a constantly evolving environment
Experience working within infographics or progress tracking is beneficial
Research experience in a digital startup environment is beneficial
Experience or expertise in subscription-based businesses and their associated customer dynamics is beneficial
Candidates must share their past work experience and project examples to be considered for the role.
This is a full-time and fully-remote UK-based role working with teams across the UK and US. Some international travel may be required.
For more information on compensation and benefits, please click here.