Your space-enabled career begins here

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic data-driven and customer-focused Customer Journey Manager to join our team and play a critical role in designing, implementing, and optimizing the customer journey across all touchpoints and channels. This role is pivotal in enhancing the customer experience. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You are a strategic and innovative leader who has the ability to drive change and ensures seamless, impactful customer experiences across all journey stages. The ideal candidate combines customer-centric thinking with data-driven decision-making, excelling in collaboration, problem-solving, and communication.

What You’ll Do:

1. Customer Journey Mapping & Continuous Improvement:
   • Develop and maintain detailed customer journey maps for all key processes, with a focus on support services.
   • Identify touchpoints and pain points along the journey to drive improvements and reduce friction.
   • Analyse existing operational workflows and processes to identify opportunities for efficiency and improvement.
   • Implement data-driven solutions to optimize customer experience across both digital and physical touchpoints.
2. Customer Advocacy:
   • Serve as the voice of the customer within the organisation, ensuring their needs and expectations are prioritized.
   • Ensure that customer experience is central to decision-making through the use of feedback loops and surveys.
3. Strategic Planning:
   • Develops the overarching strategy for Customer Journey and 360 customer Experience, aligning it with business goals
   • Present findings and recommendations to senior management and stakeholders.
4. Data Analysis and Performance Tracking:
   • Collect and analyse customer feedback, behavioural data, and market trends to gain insights into customer needs and preferences.
   • Define key performance indicators (KPIs) to measure the effectiveness of customer journey initiatives.
   • Use analytics tools to monitor and measure customer journey performance.
5. Ownership of Customer journey Initiatives
   • Lead the definition of customer led initiatives and track performances of ongoing projects (status, costs, …).
   • Oversee requirements discovery, solution design, functional requirements writing, feature development and business user acceptance testing
   • Accountable of the E2E digital experience
   • Ensure post-implementation reviews to drive post improvements.
6. Digital Innovation and Tools Management:
   • Promote the adoption of digital tools such as AI-driven chatbots, self-service portals, and CRM platforms to improve customer interactions.
   • Work with IT and Digital Transformation teams to ensure new technologies are seamlessly integrated into the customer journey.
   • Identify opportunities for automation to streamline support processes and improve customer experience.

What You’ll Need:

• Bachelor’s degree in business, marketing, Computer science or a related field (MBA is a plus).
• Proven experience in customer journey management, digital product management, or a related role.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Familiarity with UX/UI design principles and tools like Figma or Adobe XD.
• Experience in using data analytics platforms (e.g., Google Analytics, Mixpanel, or similar).
• Experience in project management and process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Where You’ll Work:

• You have the opportunity to join us at one of our Eutelsat Group offices (Turin, Paris, London) , where innovation and teamwork thrive.
• The role offers flexibility, with a mix of in-office presence that encourages collaboration and hands-on problem solving, and the ability to work from home as required.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.