City Operations Manager (all genders) in Paris & Île-de-France
Dott
TIER-Dott is the European champion of shared micro-mobility. Created through the merger of operators TIER and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, the team is led by CEO Henri Moissinac and President Maxim Romain. TIER-Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.com
GET AN IMPRESSION OF THE TEAM
As the City Operations Manager, you’ll run the day-to-day field operations of our urban mobility business. From managing our vehicle fleet, local teams and external logistic service partners to optimizing performance and availability, you'll be at the heart of keeping our shared vehicles on the streets and ready for riders. By driving efficiency, optimizing KPIs, and making data-driven decisions, the manager balances cost reduction with revenue growth, playing a key role in scaling the business sustainably. The City Operations Manager will report to the Area Manager of the region and will work closely with our French teams. There will be a fleet of more than 6.000 vehicles and about 100 fixed term employees that will be under the leadership of the City Operations Manager.
THE ROLE AND YOUR IMPACT
Operations
- Own the operational KPI’s for your city, i.e.: fleet availability, rides per available vehicle, number of active users. Which you follow on a daily, weekly and monthly basis
- Ensure that the fleet to be repaired will be back on the streets in no time to generate revenues
- Take full ownership of your region P&L. Use the available levers to balance growth and profitability.
- Ensure strategic positioning of your fleet thanks to innovative projects and analysis
- Represent the company at local and regional events and communicate with relevant stakeholders.
Team management
- Ensure a safe work environment for your team and make sure that all procedures are followed
- Work closely with your direct reports, whilst keeping a close relationship with all your employees. Organise performance reviews an monthly team meetings.
- Spend time on the ground to understand the day-to-day issues your team might encounter
- Ensure your team is happy to come to work, which will be measured twice a year with the NPS
- Hire and develop the best to build a team that will shape the future of our company
YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS
- Leadership experience: Minimum of 1 year managing teams of 20+ employees, including supervisors.
- Entrepreneurial mindset: You take ownership, make decisions independently, and are accountable for outcomes.
- Strong communication & organizational skills: You ensure clarity, alignment, and timely execution of projects while keeping the team engaged and informed.
- Proactive and positive attitude: You take initiative, embrace challenges, and foster a constructive team atmosphere.
- Lead by example: Inspire and motivate others through your actions. You cultivate an inclusive, respectful, and supportive work environment.
- Analytical & business-oriented thinking: You’re data-driven, with strong business acumen. Comfortable diving into numbers, identifying trends, and translating insights into action.
- Language: Fluent in English and French.
THIS MAY INSPIRE YOU*
- 💻 Our one time home office bonus upon your start to create your ideal home office set up
- 📚 Our annual learning & development budget
- 🛴 Our rides program with availability to opt in and opt out to ride our e-scooters & e-bikes
- ☀️ Our partnership for mental health at work, with free 1on1 video counselling, self-guided development and more
- 🚀 Our company onboarding
- 🌴 Our sabbatical program
- ⏳ Our flexible hours and 1 months remote working option
- 🏳️🌈 Our diversity and inclusivity initiatives and programs
- 🎉 Our public holiday swap, with which you can switch two public holidays to another day
- 🌍 Our voluntary day off for charity work
* benefits may vary depending on country and position
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!
We are looking forward to your application!
At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.
