Senior Technical Program Manager, Launchpad
DoorDash
About the Team
At DoorDash, we are building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! This role sits in the Launchpad team, which is the innovation engine of DoorDash. The team's mission is to innovate, experiment, and incubate bold ideas that transform the future of local commerce.
About the Role
We are looking for a Senior Technical Program Manager to drive the operational backbone of our fastest-growing hardware-software business. In this role, you will join an exciting new confidential initiative that has found momentum with an emerging hardware product.
You will act as the "Execution Engine" for the engineering organization, partnering with Product, Design, and Engineering Directors to deliver a market-leading platform. Given this initiative is still in its early stages, speed, craft, and execution quality are high priority. You must be located in either the Bay Area or the New York Metro Area for this hybrid position.
You’re excited about this opportunity because you will…
- Drive Resilient, "Always-On" Architecture: You will lead the technical roadmap to ensure our platform performs flawlessly in dynamic physical environments. You will coordinate dependencies between Infrastructure and Feature teams to guarantee uninterrupted operations when merchants need them most.
- Bridge Product Vision & Technical Execution: You will partner early with Product Managers and Designers to translate ambitious user requirements into executable technical specifications. You will ensure that technical decisions prioritize shipping a delightful, high-quality merchant experience.
- Demonstrate Technical Depth - You will develop a full understanding of our technical stack and interdependencies, allowing you to contribute to designs and ensure they are scalable, reliable, and efficient.
- Nurture Stakeholders - You will manage all stakeholder expectations from leadership to individual teams, possess strong problem solving and negotiation skills, and earn the trust of partners and teams.
- Navigate a Complex Organization - You understand engineers and enjoy working with them. You will build trust by developing strong technical domain knowledge that adds value beyond project management.
- Manage Process & Timelines - You will manage timely and succinct communications to leadership and across teams to ensure accountability. You’ll develop processes to ensure teamwork is streamlined to manage complexity and optimized velocity. You are thoughtful about how and when to implement processes with a light touch and clear understanding of success within DoorDash’s culture. You’ll balance urgency and priority while moving the needle on multiple initiatives.
We’re excited about you because you have…
- 5+ years of Technical Program Management experience, with a track record of leading complex programs in high-growth engineering organizations.
- Fluency in Distributed Systems: You understand the technical challenges of "syncing," "latency," and "eventual consistency." You can discuss architectural trade-offs with Engineers regarding offline capabilities.
- Hardware/IoT Awareness: You are comfortable managing programs that involve physical world constraints (firmware updates, device procurement, rolling out code to distributed endpoints).
- Product Instincts: You are not just a scheduler. You understand the "Why" behind the "What." You use data and customer empathy to help prioritize the roadmap and can push back when technical decisions threaten the user experience.
- Structured Thinking: You can translate a yearly business strategy into a quarterly technical roadmap with clear dependencies and milestones.
- Resilience & Adaptability: You thrive in an incubation environment where the roadmap changes based on customer feedback. You view ambiguity as an opportunity to define the path forward.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay ranges for this position within the United States, including Illinois and Colorado.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
