Insurance Claims Supervisor
DoorDash
About the Team
The Risk & Insurance team at DoorDash is responsible for all corporate insurance at the company. We are a growing and exciting function that helps DoorDash manage risk with a close focus on our bottom line. The team is divided into multiple subgroups: Actuarial, Claims Operations, and Risk Management. We are looking for individuals eager to help shape this evolving team and collaborate with our DoorDash partners.
About the Role
DoorDash is seeking an experienced Insurance Claims Supervisor to join its Corporate Risk and Insurance function within the Finance and Strategy team. As a Claims Supervisor, you will oversee a group of Claims Specialists and handle a light load of assigned claims during periods of high volume. To excel in this role, you should prioritize customer service. A key aspect of this position will involve mentoring and creating tailored coaching plans for each specialist to ensure that our communication is efficient and personalized. Additionally, you will need to be available for claims consultations and discussions. You will collaborate with external insurance carrier partners and third-party claims administrators worldwide, so you should be adaptable and comfortable providing feedback, conducting audits, and implementing new processes. Since this is a newly established department, you will have the opportunity to help develop a comprehensive strategy for claims handling at DoorDash.
You will report to the Insurance Claims Manager and work a hybrid schedule at our Tempe, AZ office.
The onboarding period for this role will be the first 4-6 weeks of employment. During onboarding, your work schedule will be Monday to Friday, and you will be required to come into the Tempe, AZ, office 4-5 days a week.
Once you have completed onboarding, your work schedule will be Tuesday through Saturday or Wednesday through Sunday. Based on your performance, you will be expected to come into the Tempe, AZ, office 3 to 4 days a week.
You're excited about this opportunity because you will
- Ensure the recruitment, encouragement, motivation, mentoring, guidance, and oversight of employees.
- Passion for Risk Management, Claim handling, and Customer Success Management.
- Assess and allocate work volumes daily.
- Work directly with carriers, TPAs, and brokers to provide performance feedback and track company-set OKRs.
- Manage cross-functional partnerships with Global Support, Community Support, Merchant Support, and Internal Legal Teams.
- Research complex problems, identify the root cause of the issue, and recommend corrective actions.
- Review loss reports and supporting materials for workers' compensation and occupational accidents.
- Identify and advise management of trends and issues, recommend action, and inform management of new procedures and ideas for continuous process improvement.
- Serving as the secondary level of appeal by addressing claimant concerns related to specific claims, procedural matters, or special requests.
- Enjoy a hybrid work schedule.
- Enter accurate data in CRMs, G-Suite, and related tools.
- Manage multiple operating systems simultaneously.
- Communicate with team members, stakeholders, and cross-functional partners.
- Maintain a high level of confidentiality and ensure that sensitive information is not disclosed to unauthorized parties.
We're excited about you because…
- 4+ years of bodily injury claims handling experience.
- 2+ years of frontline leadership experience in an high-volume insurance claims environment.
- Experience handling high-priority escalations and working promptly to provide resolutions.
- Positive outlook and optimism in the face of challenges and adverse situations
- Will maintain a high level of confidentiality.
- Lead by example, and willing to work on the day-to-day cases.
- Familiar with operating in a fast-paced environment, subject to rapid change and uncertainty.
- In-depth knowledge of Mac systems, Salesforce, and Google Suite products.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
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About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
