EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
DISH is looking for an experienced Financial Analyst, Video Services Loyalty to join our Customer Retention Department. The Customer Retention Department is unique in that it has elements of marketing, operations, strategy, and analytics. The department is highly visible with the Executive Leadership team and drives multiple strategic initiatives focused on retaining and monetizing DISH’s existing customer base.
Our team focuses on using advanced analytics to create the strategies that retain and engage Dish customers. Our analysts have a huge impact on the performance of the broader business. We never stop learning about our customers and our business. Our analytical prowess creates wins for both customers and DISH and Sling. We create and manage all existing customer communications (web, email, print, television commercials and video elements. Our team partners with television networks, producers and celebrity talents to create large scale marketing campaigns that make DISH and Sling more valuable to our customers. Everyone in our group is hands on when it’s time to operationalize our ideas. We work cross-functionally with business partners from all areas of the business to implement new initiatives and strategies.DISH values unique people coming together to create unique ideas and opportunities. Everyone’s knowledge and experience contributes to our shared success.
Key Responsibilities:
Leverage coding, analytics, and advanced modeling to assess project performance, identify opportunities, and guide data-driven business decisions
Present insights and strategic recommendations to the SVP of Retention Marketing and senior executives to align on business direction
Develop and execute monetization, marketing, retention, and upsell strategies to boost profitability, engagement, and customer retention
Lead initiatives to increase revenue and cash flow, including customer equipment upgrades and engagement with DISH and Sling products
Build and maintain financial and performance models to evaluate outcomes and inform strategic direction
Collaborate cross-functionally with Finance, Marketing, Product, and Operations using SQL, Tableau, and Excel to deliver actionable insights and measurable results
Skills, Experience and Requirements
Education & Experience:
- Bachelor's degree (4-year) with interest that demonstrates logical thinking
- 1-3 years of experience in a data-driven analytics or strategy role
Skills and Qualifications:
- Experience building models, forecasts, budget, and dynamic reports with SQL, Tableau, and Excel that provide meaningful direction and insight
- Experience preparing and delivering presentations tailored for a specific audience
- Excellent project management skills
Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person interview.
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
