EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person on-site interview.
The Business Operations Manager I will lead the Billing Operations Audits & Exceptions team within Billing and Credit for all day to day operations, billing related projects, initiatives, and escalations. A successful candidate will have a strong focus on team and employee development, as well as the ability to manage multiple processes and workstreams. Also, this candidate will work on various managerial functions, data analysis, process improvement initiatives, and is willing to roll up their sleeves and get into the trenches when needed.
Key Responsibilities:
Manage daily operations of the Billing Operations Audits & Exceptions team, including hiring, performance management, feedback, and workflow oversight
Serve as a Subject Matter Expert, analyzing processes to implement system enhancements, improve efficiency, and support project completion
Coordinate all customer-facing and internal release activities for Billing and Credit functions
Develop and track Objectives and Key Results (OKRs), creating plans and reporting to achieve milestones and deliver results
Identify opportunities for process improvement and report automation using databases, external data sources, and IT solutions
Foster team development and employee career growth through coaching and engagement
Skills, Experience and Requirements
Education and Experience:
- Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
- Proficiency with Microsoft Office Applications and Google Suite
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
- Experience with SQL or Microsoft Access is a plus
Skills and Qualifications:
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
