EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
EchoStar is a leading provider of satellite products and services that recently announced disruptive in-flight entertainment and connectivity solutions for airlines.
Job Duties and Responsibilities
EchoStar has an exciting opportunity for a SATCOM Systems Specialist - Aircraft Maintenance Control - Atlanta in our Hughes Network Systems division supporting our AERO Mobility business unit. This role is essential for supporting the customer's maintenance and repair, of the Hughes in-flight connectivity system. This position will operate as a customer-facing role, providing frontline technical guidance to our airline customers, and you will act as a critical conduit for communications between airline maintenance personnel and the Hughes aircraft operations team. This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our customer facility in Atlanta, GA.
Key Responsibilities:
- Technical Support
- Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system
- Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed
- Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians
- Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance
- Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system
- Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines
- Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams
- Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support
- This position may require occasional travel
- Communication
- Communication skills with customer in providing system training, troubleshooting guidance, and reporting requirements
- Collaborate with Hughes cross-functional teams to resolve technical issues and implement improvements in support of customer aircraft
- Process Improvement:
- Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency
Skills, Experience and Requirements
Education and Experience:
- Two-year degree in a technical field or combination of relevant work experience and certifications
- Prior experience with Inflight Connectivity Systems
Skills and Qualifications:
- Strong verbal, written, and interpersonal communication skills
- Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems
- Strong analytical skills and troubleshooting experience
- Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support
- This position may require occasional travel
- High attention to detail and strong organizational skills
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously
- Strong problem-solving abilities and proactive mindset
- Proficiency in Microsoft Excel, PowerPoint, and other office software
- Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers
- Resilient under pressure with the ability to handle complex situations and resolve conflicts
- Strategic thinker with the ability to innovate and improve processes
- Strategic thinker with the ability to innovate and improve processes
- Experience in Avionics systems
- Aircraft maintenance and operations experience a plus
Salary Ranges
Compensation: $59,500.00/Year - $85,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
