Don't miss our Hiring Day on August 27th from 11 AM - 4 PM! We're opening our doors for an exclusive day of hiring for our Wireless Customer Service roles supporting Boost Mobile – and yes, same-day offers are on the table! This event is a by-appointment-only, which will be scheduled following a quick 30-minute screening call with one of our recruiters. Walk-ins will not be accepted.
This is your chance to:
- Tour our local office
- Interview in-person with our hiring team
- Get an inside look at a day in the life of our CXO team
Spots are limited, so apply now to reserve your screening call. Once you apply, we’ll be in touch with next steps.
$17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
Department Summary
Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.
Job Duties and Responsibilities
What You’ll Do:
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
What’s in it for You:
- Career Growth: Opportunity to promote two levels within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!
Application Process:
After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.
Skills, Experience and Requirements
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device connected to a network with an active mobile data plan
- Pre-employment screen required
- Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Salary Ranges
Compensation: $17.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
