EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
This role will be building a new team that will be charged with identifying and driving strategic initiatives that will improve our overall wireless platform performance and resulting customer satisfaction. Reporting to the Director, Platform Assurance, this role will be empowered to partner with internal teams and third party platform providers to plan, coordinate, and communicate change activity for the Retail Wireless environments. As needed, this individual will be able to grow their team to ensure they can successfully support expanding and changing business needs and complexity. This position will require strong leadership ability, technical expertise, and exposure to ITIL Change Management practice and techniques. The ideal candidate will possess in-depth knowledge of wireless technologies, DevOps and CI/CD pipelines, project and/or program management background, and experience interacting with diverse stakeholders and technical support teams.
Key Responsibilities:
Lead the development of production operations to deliver best-in-class support infrastructure for the wireless industry
Oversee and coordinate technical change processes across infrastructure, applications, and environments
Align changes with DevOps and CI/CD best practices in an agile environment
Collaborate with cross-functional teams to plan, test, implement, and validate changes
Represent Retail Wireless in internal CAB meetings and integrate with external partner processes
Manage change control documentation, reporting, recurring requirements, and continuous improvement initiatives
Skills, Experience and Requirements
Education and Experience:
- A Bachelor's degree in Information Technology, Business Administration, or a related field
- 5+ years of experience in a technical support role, preferably in the wireless industry
- 3+ years of experience in a supervisory or management role
Skills and Qualifications:
- Possess a strong knowledge of Cloud concepts, preferably Amazon Web Services
- A strong leadership, organizational, and technical background
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work independently and as part of a larger team
Salary Ranges
Compensation: $110,100.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
