EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is transforming the future of connectivity by building and enhancing the country’s first virtualized, standalone 5G wireless network from scratch. Our network is free of the limitations of the past, and flexible to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
Boost Mobile is seeking a Network Surveillance Engineer I to support DISH’ 24/7 Network Operations Center (NOC). This role plays a critical part in ensuring network stability by monitoring the 5G RAN infrastructure, identifying incidents, and performing initial troubleshooting to restore service efficiently. The NS Engineer will operate with urgency and precision, escalating issues to Tier II teams when necessary and supporting end-to-end monitoring and resolution across the 5G ORAN platform.
Key Responsibilities:
Monitor RAN EMS and observability tools to ensure real-time network health and availability above 99.50%.
Identify, prioritize, and manage incidents via ServiceNow, including documentation, impact assessment, and backlog maintenance.
Lead market chat interactions, perform initial troubleshooting, and coordinate support and escalations across FIM, Advanced Ops, Engineering, and Vendors.
Conduct post-maintenance site health checks and CR validations to ensure service integrity.
Oversee outage and emergency response in line with assurance KPIs, SLAs, and customer escalation protocols.
Collaborate with cross-functional teams (e.g., RF, Deployment, Tech Dev, Core, Cloud Infra) to resolve network and CXO issues within SLA.
Skills, Experience and Requirements
Education and Experience:
- Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience
- 2+ years of experience in the telecommunications or wireless industry
Skills and Qualifications:
- Hands-on experience in managing 4G/5G NOC shift operations and performing network troubleshooting activities
- Proven ability to organize and prioritize dynamic workloads, manage shift responsibilities, and drive incident resolution with urgency and efficiency
- Strong understanding of 5G architecture, including Core, RAN, Transport, PaaS, and gNB configurations
- Self-motivated and eager to understand complex technical issues with a strong drive to troubleshoot and resolve them independently or collaboratively
Salary Ranges
Compensation: $72,400.00/Year - $95,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
