EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation’s fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities
We are seeking an experienced Fraud Investigation Analyst to join our dynamic team. As a key member of the Fraud Team, you will play a critical role in preventing, detecting, and mitigating both device fraud and account takeovers. You will identify behavioral patterns, assess the effectiveness of fraud prevention rules & account security controls and provide insights to enhance our prevention strategies. You will utilize industry best practices to help safeguard our organization and our customers against financial losses and/or threats to account security.
Key Responsibilities:
- Develop and implement strategies to prevent device fraud and unauthorized account access
- Leverage fraud detection software and security platforms to monitor and investigate transactions or activities identified as suspicious behavior
- Investigate cases of account takeover and detail the exact steps and processes that lead to the compromised account
- Work with cross functional teams to resolve the issues and prevent future takeovers
- Stay up-to-date on emerging fraud trends, techniques, customer behaviors, and technologies, and proactively identify new fraud threats and vulnerabilities
Skills, Experience and Requirements
Education and Experience:
- Bachelor’s degree in Marketing, Business Administration, Data Science, or a related field. A Master’s degree or MBA is preferred
- 2 years of experience, preferably in a fraud detection, wireless, or cybersecurity roles
Skills and Qualifications:
- Strong analytical and problem-solving skills, with the ability to think critically and creatively to uncover fraud patterns and anomalies
- Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines
- Experience influencing and driving strategic, cross-functional initiatives within large organizations
- Experience in process improvement
- Knowledge of fraud detection techniques, algorithms, and methodologies
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
