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DIRECTV is seeking an experienced Director of Strategic Partner Management to lead our company's efforts to develop, manage, and maximize key channel partnerships. The Director will create and execute a partnership strategy to drive growth, profitability, and competitive advantage for the company. The Director will manage the external (partner) call center relationship while establishing and implementing overall product/service standards for the external (partner) call center to ensure quality and consistency. In this role, you will direct a broad range of customer support and service activities to ensure high quality service is provided in the resolution of customer questions and issues.

Here’s what you’ll do:

• Responsible for the resolution of complex customer questions/issues.
• Develop process improvement plans to meet customer or business sales and service expectations.
• Perform coaching, development, and performance management functions for subordinate staff.
• Develop and execute on joint strategic partnership plans with defined objectives, KPIs, and timelines.
• Day-to-day management of the strategic partner relationships.
• Continuously find ways to add value to partners and deepen relationships.
• Work cross-functionally to enable smooth partner integrations and ongoing success.
• Be the voice of the partner and advocate for their needs within the company.
• Track and analyze partnership KPIs and report on health, risks, and opportunities.

What you’ll need to be successful:

• 5+ years of collection and retention experience.
• Strong communication skills, both written and verbal.
• Influential collaborator able to gain internal and external stakeholder buy-in.
• Strategic thinker with creative problem-solving abilities.
• High emotional intelligence with ability to resolve conflicts.
• Natural partnership builder and relationship cultivator.
• Strong organizational skills.
• Strong product and system knowledge in agent facing tools used in Service, Loyalty, and Sales teams.
• Significant virtual engagement experience with strong ability to influence and deliver accountability.

This role requires a minimum, but is not limited to, approximately 30% travel, domestically and international.

This is a remote position that can be located anywhere in the United States. #LI-Remote

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

DIRECTV WAGE ZONES: $96,140 - $174,570

Low (N1): $96,140 - $144,210

Mid (N2): $101,200 - $151,800

High (N3): $111,320 - $166,980

Top (N4): $116,380 - $174,570

Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Apply today!

RSRDTV