Your space-enabled career begins here

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

This role will be based in Colombo, Sri Lanka.

In this role, you will

• Lead and manage the IT infrastructure, including servers, networks, and end-point systems.
• Perform and oversee regular system updates, patches, and backups to ensure system integrity and security.
• Monitor system performance, identify potential issues, and implement proactive measures to minimize downtime.
• Collaborate with the IT Service Desk team to resolve complex technical issues and provide advanced support to end-users.
• Develop and maintain comprehensive documentation, including system configurations, processes, and procedures.
• Implement and manage robust security measures to protect company data and systems.
• Utilize Microsoft Intune for device management, ensuring compliance and security of all endpoints.
• Lead the planning and execution of IT projects and initiatives, ensuring alignment with business goals.
• Ensure compliance with ITIL practices and service management frameworks.
• Mentor and provide training to junior team members, fostering a culture of continuous improvement and professional development.

We are looking for someone who has

• 4-5 experience in IT service desk or helpdesk management, with a proven track record of leading a team.
• Excellent technical knowledge of IT end point systems, software, hardware, and networking.
• Exceptional communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving skills and the ability to remain calm and efficient under pressure.

• Experience with ITIL practices and service management frameworks, with a focus on continuous improvement.
  
  This role requires working on rostered night shifts and occasional work on weekends.

Our core values:

• Customer – WE believe that our customers deserve the best from us every day.
• Accountability – WE take ownership and make things happen.
• Teamwork – WE win as a team and have fun doing it.
• Innovation – WE innovate, inspire, and ignite the future!
• Integrity – WE are honest, ethical, and trustworthy.

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits, you ask?

• Direct USD salary.
• We pay for performance, going beyond market rates for deserving individuals.
• Embrace work-life balance with our flexible hybrid working patterns.

Amazing value beyond your day job,

• Join our active engagement clubs to enjoy a variety of engaging events and activities designed to foster team spirit, creating lasting memories.
• As we are not offshore, you will be part of a global organization that maintains a multicultural, diversified, and open culture with opportunities to work on-site in our US headquarters.
• You will have access to continuous learning, training programs, skill workshops, and resources to upskill your talent.
• You will have the opportunity to fast-track your career, as we open up new and exciting opportunities within the organization.