DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are seeking a highly experienced and leadership driven KYC Manager to oversee a large, dynamic organization of analysts specialized in the Know Your Customer (KYC) screening process. In this critical role, you will ensure the highest standards of compliance across our Credit Card, Cash Loan, and Savings Account portfolios—all while championing a seamless and positive onboarding experience for our users.

Reporting directly to the local Head of Risk Operations, you will act as a strategic bridge, maintaining direct and constant collaboration with our Risk Policy Management teams based in China. The ideal candidate is an outstanding people leader who goes beyond operational metrics, taking deep pride in mentoring, developing, and scaling a team of over 40 professionals.

Role Responsibilities

· Define and maintain KYC policies and procedures in line with CNBV and LFPIORPI requirements

· Manage daily KYC review queues; monitor TAT, accuracy rates, and SLA performance

· Design tiered SDD/EDD review frameworks and decision authorization matrices

· Oversee AML screening, sanctions list management, and AML-related account reviews

· Recruit, train, and manage a xx person KYC team; implement QA sampling mechanisms

· Partner with Compliance and Product teams to drive KYC automation and tooling improvements

Role Qualifications

Extensive Management Experience: 5+ years of proven experience successfully managing and scaling large operational teams (40+ people).

Language Proficiency: Native Spanish speaker with fluent/advanced English proficiency. Knowledge of Mandarin Chinese is a strong plus and will be highly valued for daily interactions with our global teams.

Domain Expertise: Deep understanding of KYC processes, risk operations, and compliance, specifically within retail banking or fintech (credit, loans, and savings).

Global Mindset: Strong cross-cultural communication skills, with the ability to effectively collaborate with international stakeholders.

People-First Approach: A demonstrable passion for team development, career pathing, and fostering a positive, high-performance work environment.

Strategic Execution: Ability to balance daily operational demands with high-level strategic goals, reporting effectively to senior leadership.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms