DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

You will join the team building DiDi Premier, our flagship premium mobility category designed to set a new standard for ride-hailing in Mexico and Latin America. Premier is not a pricing tier — it is a fully managed service experience, where quality is governed end-to-end and every ride is expected to meet a consistent, elevated standard.

At the core of what makes Premier work is the people who deliver it. Our mission is to ensure that those who represent Premier are not just recruited, but continuously developed, retained, and held to the highest standards in the market — and that the ecosystem behind them shares that same commitment.

We are looking for a senior operator to own and build this function from scratch. You will define how it works, build the systems that make it scale, and expand it across markets as Premier grows.

This role is ideal for someone energized by zero-to-one work — who has developed and retained distributed workforces at scale, managed external partners beyond the commercial relationship, and built operating models that didn't have a playbook.

Role Responsibilities

Building and owning the development model Designing the programs and systems that keep Premier's service providers performing at the highest level — from onboarding through continuous development. You own content, format, and delivery across the full lifecycle.

Driving performance and retention Tracking the health of the active service provider base, identifying risks early, and driving the interventions — digital and in-person — that keep performance high and attrition low.

Elevating partner accountability Moving the partner relationship beyond commercial terms to build a genuine performance layer — frameworks, incentives, and capability-building that make partners active contributors to Premier's quality standards.

Scaling across markets Building the model in MX first, then owning its adaptation and rollout as Premier expands across SSL.

Role Qualifications

At least 5 years of experience in marketplace operations, gig-economy platforms, logistics, or partner management within high-growth tech or fast-paced environments.

A track record of building workforce or partner development programs at scale — not just running them once they exist.

Operational range: equally comfortable designing performance frameworks and being on the ground making things work.

Real zero-to-one experience — you have built functions without a playbook and know what it takes to go from concept to operating model.

Strong communication and stakeholder management skills, with the ability to align and influence across complex cross-functional organizations.

A genuine understanding of what a premium experience means for the end customer — and what it takes to deliver it consistently at scale.

Business fluency in Spanish and English. Multi-city LATAM experience strongly preferred.

Strong plus

Background in ride-hailing, mobility, or last-mile logistics

Experience with large-scale or high-visibility operational activations

Familiarity with data analysis tools (SQL, Python, or equivalent)

Prior exposure to premium or compliance-driven product categories

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms