DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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#LI-Hybrid

Team Overview

Join us to redefine what loyalty means in a marketplace that touches millions of lives. As our Driver Loyalty Intern at DiDi, you will be at the heart of shaping how we build lasting relationships with out users across Spanish Speaking Latin America. This is not just about rewards, it's about designing a world-class loyalty experience that drives long-term retention, makes every interaction meaningful, and sets a new standard in our industry.

In this role, you will play a key part in running the day-to-day engine behind our reward exchange system, ensuring that drivers always find relevant rewards available when they want to redeem them. This position will own the operational backbone of rewards inventory, performing data analysis to anticipate demand and prevent out-of-stock situations, while actively coordinating the end-to-end buying process, from purchase requests and purchase orders, to payments and restocking follow-ups with vendors. Beyond execution, the role is expected to continuously analyze stock and inventory flows to identify process improvements, and to bring structure and efficiency to our CX resolution process by organizing how reward issues are reviewed internally and escalated with partners/vendors. It’s an operations-oriented role with real impact, designed for someone who enjoys turning complexity into order and making systems run better every day.

Role Responsibilities

Develop a strong understanding of how a large-scale loyalty program operates end to end, from reward design to redemption;

Support the daily operations of our rewards exchange system, ensuring reward availability and smooth redemptions;

Track reward inventory and assist with demand forecasting to proactively prevent out-of-stock situations;

Gain hands-on experience with procurement and vendor management, including purchase requests, purchase orders, payment follow-ups, and restocking coordination of rewards;

Monitor stock levels, redemption trends, and consumption patterns to identify risks, anomalies, or improvement opportunities;

Coordinate with external vendors to follow up on deliveries, availability, and issue resolution;

Help analyze inventory and operational workflows to propose process or product optimizations;

Organize and improve the CX rewards issue resolution process, supporting internal reviews and vendor escalations;

Maintain clear trackers and documentation to improve visibility and operational efficiency for the team.

Role Qualifications

Students currently enrolled in Engineering, Business Administration, Economics, or related fields ideally to be graduated in 1 year;

Comfortable working with data (Strong Excel / Google Sheets skills is a must; SQL or Data Visualization tools is a plus, not required);

Detail-oriented and organized, curious, reliable, and eager to learn how products and operations scale;

Proactive mindset with interest in improving processes, with problem-solving focused skills;

Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions;

Good communication skills and willingness to work with multiple stakeholders;

Comfort working in a high-scale, rapidly changing tech-operations setting, with a bias toward pragmatic solutions and iterative improvement.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms