We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are seeking a highly motivated and experienced Public Safety Relations Senior Manager for Brazil, who will oversee the operational engagement with public safety, law enforcement agencies and judicial authorities, serving as an expert partner to the Government Affairs, Security, Legal, Compliance, Online Safety, and Operations teams within the ride-hailing and delivery business.

This crucial position is dedicated to strengthening Didi's Public Safety partnerships, initiatives, and projects across Brazil, while employing technology-driven strategies to ensure strict adherence to data protection, privacy, and regulatory compliance standards.

Role Responsibilities

Implement and support operational processes for Public Safety engagement, ensuring alignment with business objectives related to ride hailing and delivery safety.

Serve as Didi´s Public Safety subject matter expert for public sector stakeholders, advocating for technology-based solutions within the ride-hailing and food delivery sectors.

Maintain and apply operational models and KPIs for law enforcement engagement, incorporating industry best practices to enhance service delivery.

Serve as a primary contact for sensitive investigations, government requests, and high-impact incidents, offering expert operational support to facilitate timely resolution.

Support the deployment and continuous improvement of law enforcement engagement platforms (e.g., LERT), emphasizing efficiency, traceability, and regulatory compliance.

Facilitate technology-enabled cooperation through frameworks, institutional agreements, and training programs that enhance interactions with law enforcement and judicial partners.

Collaborate with Legal and Compliance teams to assess and mitigate legal, regulatory, and reputational risks related to public safety and law enforcement interactions, particularly in the context of rides and deliveries.

Monitor and analyze public safety and law enforcement trends affecting the ride-hailing and food delivery sectors, focusing on privacy, data access, and public safety.

Work cross-functionally with global and regional teams, including Government Affairs, Legal, Security, Public Policy, Privacy, Online Safety, Engineering to support comprehensive public safety partnerships and initiatives.

Prepare and deliver operational reports and insights to local leadership, highlighting key developments and areas for improvement.

Uphold the highest standards of ethics, confidentiality, and data protection in all engagements with law enforcement and judicial authorities.

Role Qualifications

Bachelor’s degree in Law, Criminal Justice, Public Policy, Security, or a related field; advanced degree strongly preferred.

10+ years of experience in law enforcement, judicial systems or or in senior-level law enforcement roles., or executive-level outreach roles within technology or multinational organizations.

Proven experience managing senior-level government and law enforcement relationships in complex regulatory environments.

Strong understanding of the Brazilian legal, regulatory, and law enforcement landscape, particularly as it applies to digital platforms and data governance.

Exceptional stakeholder management, negotiation, and influence skills.

Experience handling sensitive, high-risk, and high-visibility matters with sound judgment and discretion.

Fluency in English at an executive/corporate level; Spanish proficiency is a strong plus.

Willingness to travel domestically and internationally as required.

Executive presence and high-impact communication.

Data-driven decision-making and operational excellence.

Cross-functional communication.

High ethical standards and strong compliance mindset.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms