DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Are you a high-level analyst and executor ready to be the strategic backbone of the Customer Success unit? We are seeking a high-performing, cross-functional executor who will work directly with the Customer Success Lead as a strategic right hand. In this role, you won't just analyze data; you will execute critical communication campaigns with restaurants and the sales team, manage strategic supplier relationships, and pioneer the use of AI—all while ensuring every decision is backed by rigorous analysis and reporting.

Role Responsibilities

Campaign Execution & Strategy: You will not only monitor results but also control the lifecycle of communication campaigns targeting our restaurant partners. You ensure alignment with the sales team by providing data-backed evidence for every strategic move.

Advanced Analytics & Reporting: Use your proficiency in SQL and Python to transform raw data into actionable insights, designing metrics that influence high-level decision-making.

Impactful Reporting & Presentation: You don’t just dump data; you design executive-grade presentations and narratives. You will deliver periodic, high-impact reports to the CS Lead and stakeholders that translate complex analysis into clear business decisions.

AI-Driven Optimization: You will execute AI tool integration campaigns to automate processes, generate more impactful results, and increase efficiencies across the operation

Supplier & Stakeholder POC: You will act as the primary Point of Contact (POC) with suppliers, ensuring operational quality, and lead cross-functional projects with diverse stakeholders.

Role Qualifications

Strategic Partner: You have the seniority (3+ years) to act as a direct support to leadership, capable of turning "raw data" into "business strategy".

Analytical Powerhouse: Execution does not happen without data. SQL and Python are must-haves , along with the ability to create clear, convincing reports for senior management.

Executor Mindset: You are proactive. You don’t just identify the problem in the data; you build the campaign to fix it.

Bilingual Communication: Professional fluency in Spanish and English is mandatory.

Elite Communicator & Presenter: You possess advanced skills in slide-making and storytelling (PowerPoint/Google Slides). You can present complex ideas clearly to both operational teams and senior leadership.

Next Step If you are ready to be the analytical engine and strategic right hand of the CS unit, apply now.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms