Merchant Integration & Operations Intern
Didi
Merchant Integration & Operations Intern
Sao Paulo - Brazil
Operations & Strategy - Food InternAbout the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-Hybrid
About the team/role
We are looking for a proactive intern to act as a bridge between technology and business. You will support the onboarding process of partner merchants to our marketplace, working together with the team on the technical integration process, as well as monitoring performance metrics after the brands’ launch on the platform, ensuring a seamless experience for our partners and users.
In this role, you'll be...
- Integration Assistance: Help the team coordinate the technical integration of third-party vendors and brand merchants, collecting requirements and updates on the process.
- Initial Diagnosis: Learn to use API debugging tools (e.g., Postman) and packet capture tools to identify and troubleshoot interface issues.
- Documentation: Assist in maintaining technical documentation and OpenAPI specifications in English and Portuguese.
- Technical Support: Provide first-level consultation and support to clients during system testing and integration.
- Metric Monitoring: Track performance indicators such as completion rates, cancellation reasons, and preparation times.
- Operational Health: Identify root causes for operational failures and help lead initiatives to fix bottlenecks.
- Onboarding Flow: Support the refinement of the onboarding process for new partners to ensure high operational quality from day one.
We're eager to be in touch because you have...
- Education: Currently pursuing a Bachelor's degree in Computer Science, IT, Engineering, Business Administration, Economics or a related field.
- Languages: Advanced or fluent English is required for daily collaboration with global teams.
- Technical Interest: Basic programming logic (e.g., Python, Java) or interest in learning about networking protocols, JSON, and APIs.
- Soft Skills: Strong organization, excellent analytical skills, a "problem-solver" attitude and the ability to manage multiple tasks in a cross-cultural environment.
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
