We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for enthusiastic student who wants to gain experience in the day-to-day operations in a food delivery platform. You will work directly with the Senior Manager and Senior Analyst, acting as a part of the operational engine that designs and executes our business process .

In this role, you will work as an operation intern focused on dealing with the educational materials, support processes design and have hands-on experience on how to deal with the restaurants of one of the most prestigious food delivery platform in Brazil. Your goal is to check the clients operation data, see growth opportinities, processes into content for people to use.

Role Responsibilities

Educational materials drafting: Be the person who drafts and create educational materials in the official website under the guidance of senior coworkers

Process and playbook design and implementation: Understand and work under supervision on processes design and playbook design.

Contact point and market research: Be the point of contact to conduct market research for all types of users and perform analysis based on the data.

Role Qualifications

Knowledge and mindset in process design, pretty artwork and knowledge sharing: previous internship in FoodTech/SaaS or platform is a plus.

Knowledge in SQL, Phyton and office: to put you in hands on data extraction and analysis process.

Eager to push yourself into the labour market and is hunger in learning new stuff to gain more experience.

Ability to speak english and portuguese fluently

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms