We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for an Operations Manager who is passionate about taking on challenges, exceptionally organized, and deeply results-focused. If you have a proven track record in the management and development of both last-mile vendors and field teams, this is the perfect opportunity to join us!

Here, you will have the chance to lead with impact, optimize workflows, and use your analytical skills to continuously improve our processes. We are looking for a professional who knows how to drive operational efficiency and team performance, in addition to being a great facilitator for cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business objectives, we want you on our team!

If you are ready to make a difference and grow with 99, this position is for you. Come transform the future of operations and be part of an innovative and dynamic team!

Role Responsibilities

Manage and coordinate the daily work of vendors across various fronts to ensure that goals are met and processes are completed on time and efficiently.

Will be responsible for leading and developing the Performance Consultant team, ensuring excellence in partner portfolio management and the achievement of the area's operational goals.

Evaluate the daily performance of each vendor, offer feedback, and provide regular training to the vendor team on procedures and systems.

Seek innovation in the operations area, introducing technologies that contribute to better performance, assisting in the achievement of goals.

Develop and optimize workflows for the vendor team, ensuring efficient processes that are aligned with platform requirements.

Continuously evaluate and improve processes to eliminate bottlenecks, seeking greater efficiency, quality, and cost reduction.

Drive vendor performance through a coaching role, focusing on developing the necessary skills for continuous evolution and operational excellence. This includes providing immediate strategic support in the effective management and resolution of daily issues.

Analyze data to evaluate the efficiency and effectiveness of the vendor team and implement improvements based on the analysis, using tools such as PDCA (Plan-Do-Check-Act).

Regularly report on operational performance by region, city, shifts, etc., with a focus on identifying opportunities for improvement.

Curate and Prioritize Strategic Demands: Transform operational feedback and issues brought up by consultants into clear, structured, and prioritized cases to guide the development and strategic focus of the Product and Engineering teams.

Support the vendor team in resolving issues encountered during daily operations and provide suggestions for optimization.

Role Qualifications

Bachelor's degree in Engineering, Business Administration, Logistics, Economics, or related fields;

+5 years of solid experience in vendor management, strategic planning, and deep knowledge of business analysis;

+5 years of experience leading and developing high-performance teams;

Adaptability & Dynamism: The ability to thrive in a hyper-dynamic and fast-paced environment. You must be resilient and capable of navigating frequent and rapid strategic shifts (pivots), reacting quickly to changing business needs while maintaining execution excellence;

Strong business acumen and macro perspective, capable of identifying opportunities through structured thinking and analysis, leveraging market competition insights and internal capabilities;

Robust coordination, communication, and team spirit skills, with a proven ability to independently build strong cooperative relationships with senior management and motivate teams to implement business strategies;

Proficiency in Portuguese and Advanced English are required.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms