We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Join the team responsible for supervising and enabling the operational ecosystem delivered by our Risk Operational Center. We play a critical role in ensuring the stability, reliability, and safety of our financial ecosystem. Our team oversees operational performance, evaluates customer profiles, and acts as a key line of defense against fraud and emerging risks.

As our Data Specialist for Fraud & Risk operational Performance, you will be responsible for monitoring operational results, analyzing customer behaviors, and implementing processes that strengthen our fraud-prevention capabilities. You will work closely with Risk, Product, and Data teams to ensure that our operational controls are effective, scalable, and aligned with the company’s broader strategy.

In this role, you will track and interpret the area’s main KPIs and OKRs, identify performance gaps, and recommend improvements that enhance both security and customer experience. This is a high-visibility position where your work will directly impact operational efficiency and the integrity of our transaction flows.

Role Responsibilities

Monitor Operational Performance:
Track real-time results of operational workflows, ensuring adherence to SLAs, efficiency in review queues, and high-quality decision-making by back-office and support teams.

Analyze and Mitigate Operational Risks:
Perform deep-dive analysis on cases flagged by operational teams, identify recurring patterns, quantify impacts, and recommend process or workflow adjustments to reduce operational risk.

Drive Operational Performance Metrics:
Manage and report key operational KPIs such as response time, productivity, rework rates, and decision accuracy, constantly seeking to improve efficiency and reduce operational overhead.

Lead Operational Post-Mortems:
Conduct investigations after operational incidents or process failures, determine root causes, and ensure permanent remediation of identified gaps.

Role Qualifications

Proven Analytical Expertise: Demonstrated success in a quantitative role (e.g., Risk Analyst, Data Analyst, Fraud Specialist) with a strong focus on transactional risk, fraud prevention

Strong Proficiency in SQL: Expert-level ability to query and manipulate large, complex datasets for deep-dive analysis and performance monitoring.

Knowledge of Payment Systems: Familiarity with modern payment methods, particularly instant payment schemes (like Pix), and credit card transactions

Operational Alignment: Experience in translating complex analytical findings into clear, concise, and implementable operational guidelines (SOPs) for non-technical teams.

Data Visualization Skills: Proficiency with data visualization tools to communicate performance, trends, and strategic outcomes to stakeholders.

Excellent Communication: Ability to clearly articulate complex risk trade-offs and data-driven recommendations to both technical and executive audiences.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms