Commercial Training Analyst
Didi
Commercial Training Analyst
- Category
- Customer Experience
- Employee Class
- Regular
Company Overview
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridTeam Overview
The Commercial Training Analyst plays a key role in supporting the design, execution, and optimization of training programs for commercial teams. This position ensures new hires are effectively onboarded, training content is engaging and relevant, and development initiatives are aligned with business needs. The analyst works closely with key stakeholders to execute training plans that drive performance and promote a learning culture.
Role Responsibilities
1.Onboarding & Ramp-Up Support:
- Facilitate portions of onboarding sessions covering tools, processes, and sales techniques.
- Assist in maintaining onboarding schedules, logistics, and communication with new hires.
- Track and report onboarding progress, highlighting risks and opportunities for improvement.
2. Ongoing Training & Development Execution:
- Support the rollout of training initiatives such as product updates, campaign launches, and soft skills development.
- Responsible for logistics and communications for training events and workshops.
- Assist in preparing and updating interactive learning materials (presentations, role-plays, quizzes, micro-learnings, etc.).
3. Training Content development:
- Contribute to the creation and upkeep of training resources (guides, decks, FAQs, LMS materials).
- Help ensure training content is current, accessible, and aligned with business priorities.
- Collaborate with subject-matter experts to gather content inputs and feedback.
4. Performance Monitoring & Feedback Loops:
- Collect and analyze feedback from trainees and facilitators to assess training effectiveness.
- Track attendance, certification status, and participation rates.
- Support the preparation of reports that summarize training outcomes and learning KPIs.
5. Cross Functional Collaboration:
- Work closely with Training Coordinators, QA, Sales Operations, and Commercial Managers to align training efforts.
- Help identify capability gaps through data and performance trends.
- Contribute to continuous improvement initiatives in training strategy and execution.
Role Qualifications
1. Key Attributes We Value:
- Strong attention to detail and organizational skills.
- Clear and engaging communication style.
- Willingness to learn and proactively support team needs.
- Collaborative mindset with the ability to work across teams.
- Passion for education, learning experience design, or sales enablement.
2. Qualifications:
- 2+ years of experience in sales training, enablement, or related roles.
- Bachelor’s degree in Education, Business Administration, Communications, or related fields.
- Experience in commercial or customer-facing environments is a plus.
3. Preferred Skills:
- Familiarity with training tools (LMS platforms, Google Workspace, PowerPoint, etc.).
- Knowledge of instructional design and adult learning principles.
- Ability to organize and prioritize tasks in a fast-paced environment.
- Focused in data analysis, reporting, or performance metrics.
4. Competencies:
- Training Facilitation.
- Instructional Content Design & Delivery
- Analytical Thinking
- Sales Acumen
- Communication & Collaboration
What we really want to see in you:
We are looking for a driven professional who is passionate about developing people, enjoys leveraging data to optimize performance, and has a proven track record of creating impactful training solutions. You should demonstrate a strategic mindset, accountability, and the ability to drive meaningful improvements across sales teams.
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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