User Experience Operations Intern
Didi
User Experience Operations Intern
Sao Paulo - Brazil
Operations & Strategy - Food InternAbout the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-Hybrid
About the team/role
About the team/role
The mission of the User Operations team at 99Food in Brazil is to amplify the value of UX and its direct impact on usability for our customers. We are dedicated to ensuring our app strategy translates into an intuitive, efficient, and reliable experience. We act as a key link between users and internal departments, especially Product and Engineering. Through data-driven decisions and in-depth local market insights, we empower our teams to focus on solving problems and creating excellent, user-centered experiences for our consumers. We are looking for a customer-centric intern to join our team. In this role, you will be responsible for evaluating user experience, classify different types of data, and support data analyses that will help shape our business strategy.
In this role, you'll be...
- Evaluate user journeys and experiences, following standard criteria.
- Support data classification projects that enhance our product.
- Conduct user research and benchmark explorations.
- Support strategy development for content and information architecture.
- Analyze data and bring relevant insights.
- Contribute insights based on local market experience.
We're eager to be in touch because you have...
- Currently enrolled in an undergraduate program (related fields like Design, Communications, Psychology, Computer Science, Business Administration, etc).
- Proficient English
- A strong interest in User Experience (UX), product, or technology, which can be shown through coursework, personal projects, or personal experience.
- An interest in learning about user research, data analysis, and how to organize information.
- Good communication and organizational skills.
- An active user of mobile apps who can share perspectives on the local Brazilian market.
- Familiarity with Data Analysis Tools (Google Sheets/Excel) or any project management tools (Jira/Trello/Notion) is a plus, but not required.
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
