S&S Policies & Continuous Improvement Sr Analyst (J250802001)
Didi
In this role, you'll be...
-> Designing and updating of safety-related procedures, rules, and standards for case handling across different countries.
-> Defining case classification logic, decision-making guidelines, control policies, and appeals processes.
-> Monitoring safety KPIs and conducting data-driven reviews of safety cases to identify improvement opportunities.
-> Working closely with global and local stakeholders to align policy direction with operational needs.
-> Participating in internal forums to review and optimize policies and ensure transparency and fairness in rulemaking.
-> Preparing and delivering insights and reports based on case trends and policy performance.
任职要求
We're eager to be in touch because you have...
-> 2–3 years of experience in relevaznt fields such as safety operations, customer service processes, policy design, or incident handling.
-> Strong analytical skills and experience working with data to diagnose issues and identify improvement opportunities.
-> Excellent communication and collaboration skills, with a strong sense of ownership and accountability.
-> Comfortable working in a fast-paced, multicultural environment with remote and cross-functional teams.
-> Fluent English (written and spoken) is required. Spanish is a plus.
-> Experience with SQL, Excel, or BI tools is a strong advantage.
