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Process improvement:

* Drives HR operation process definition, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders;

* Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement;

* Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs;

* Works with cross functional teams to ensure the development of an efficient and scalable end to end process;

* Coordinates with process owners and technology owners to define technology requirements to support the process deployment;

* Obtains, creates and documents business requirements engaging multiple stakeholders;

* Supports Process Owners in making business decisions relating to system implementation, modification, maintenance, etc.

Project management:

* Creates, manages, and drives regional/cross-country project plans and resources, executing them using appropriate tools and techniques;

* Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring;