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Engineering Manager (ServiceNow) - Enterprise Technology

Why Deliveroo?

We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.

Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. First is the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; second is the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities.

The Team

At Deliveroo we're striving to build the industry's best engineering organisation. We're dedicated to building a collaborative culture. We set goals and offer advice, we empower our engineers and we trust them to use their time wisely. Our teams are solving unique and difficult problems at scale. The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the business services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. ServiceNow launched at Deliveroo in 2022 and since then the platform has grown considerably to underpin core Enterprise processes, delivering an omni-channel experience to our internal employees.

You will report to the ServiceNow Group Product Lead. This is a hybrid role requiring three days a week from our Hyderabad office.

What you will do

• Lead of the India ServiceNow Engineering team
• Collaborate closely with Enterprise Platforms Engineering Managers in the UK to create a coherent multi-site ServiceNow Engineering team with aligned standards, technical governance and quality
• Collaborate with Engineering Managers, Product Owners, and other stakeholders globally to ensure the timely and quality delivery of ServiceNow features
• Contribute to product strategy, set project and sprint goals, and ensure successful delivery
• Collaborate with the team to set standards, technical governance and engineering best practices
• Grow a diverse, accomplished team of engineers, who are experts in their domain
• Create a learning environment for the team and act as a mentor for engineers and growing technical leadership in the team
• Help to build effective, visible and measured team processes that enable high throughput
• Ensure continuous improvement and be an advocate for innovation, automation and use of ServiceNow features to solve business problems
• Strive for collecting robust metrics, data, and monitoring information from your services, ensuring that if an issue arises, the team is alerted before our users notice. Ensure the platform is maintained and upgraded regularly.
• Act as an escalation point for production issues that may occur outside of standard working hours

About You

• Experienced ServiceNow Engineering Manager with excellent breadth across the range of Product and Platform capabilities
• Experience growing and leading a high performing team
• A passionate advocate for ServiceNow and ability to engage stakeholders on the benefits of using the platform
• Experience of working in a ServiceNow customer and/or a product-based organisation
• Experience across a number of ServiceNow products, including ITSM, ITOM, ITAM, HRSD, Automation Engine, GRC, App Engine
• Skilled in setting and assessing objectives and planning structured work for teams and routinely improving working practices
• Skilled in coaching and mentoring teams and growing high performers
• Excellent ability to develop and write proposals and reports backed with analysed and visualised data

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed